Quality Systems Specialist

Packaging Compliance Labs (PCL) is a medical device packaging testing, engineering, and contract packaging partner with headquarters in Grand Rapids, MI and a testing lab in Billerica, MA. We pride ourselves on taking typical industry challenges and turning them into key differentiators that set us apart from our competitors. This makes PCL a true packaging engineering partner for medical device manufacturers. Our employees embody our five core values: placing patient safety first, becoming the expert, going the extra mile, empowering others for success, and working hard & having fun! By embodying our core values, PCL strives towards our mission to deliver solutions that enable life changing medical innovation. For 5 consecutive years, PCL has been added to the “Inc 5000 Fastest Growing Companies” list. We have also been named a 2026 winner for “West Michigan’s Best and Brightest Companies to Work For”. After over a decade of “working hard and having fun” and half a dozen facility expansions, PCL continues to see rapid growth and we are looking to add a Quality Systems Specialist to our PCL Team! Essential Responsibilities Provide support for laboratory audit and accreditation activities by taking an active role in all client and internal audits Train personnel on Quality Management System activities and monitor QMS performance Support strategic Quality goals and continuous improvement initiatives through document and record management Coordinate equipment management activities in collaboration with the Operations team, including equipment validations and calibrations Identify and record nonconformities, Quality Events and deviations as needed Other Quality and regulatory duties to be assigned as applicable The Ideal Candidate Will Demonstrate Detail-oriented professionalism with a commitment to following quality standards and documentation practices Clear communication, both verbal and written, capable of training team members on QMS activities and procedures A safety-conscious mindset, taking precautions and being vigilant of others' wellbeing Motivation to pursue laboratory technical and quality certifications with management support Qualifications Minimum high school diploma or equivalent; some college, associate degree, or bachelor's degree preferred At least two years in a technical or quality field preferred. Medical device and/or cGMP testing experience is a plus Training will be provided Compensation & Benefits This position is salary exempt. The pay range varies depending on skills, abilities, relevant experience, and length of service with the company Benefits for this position include Health, Dental, Vision, Disability, and Life Insurance coverage, optional participation in a Health Savings Account, voluntary Pet Insurance, 401k retirement match, paid time off and sick time. Work Location: On-site in Grand Rapids, MI