Customer Service Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine:

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.  Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

Job Summary As a Customer Service Engineer , you will serve as a trusted technical expert supporting Caterpillar medium-speed diesel and gas engines across marine, offshore oil and gas, and power generation applications worldwide. In this role, you will troubleshoot complex engine and system issues, optimize performance, and provide advanced technical guidance to customers, dealers, and internal engineering teams. You will leverage your expertise in engine controls, auxiliary systems, and balance-of-plant equipment to deliver innovative solutions that maximize equipment reliability and customer success. This position offers the opportunity to work on highly complex technical challenges while collaborating with global teams and customers across a variety of critical energy and industrial applications.

What You Will Do

• Provide advanced technical support for medium-speed diesel and gas engine installations serving marine, offshore oil and gas, and power generation customers.

• Diagnose and resolve complex engine, controls, monitoring system, and auxiliary equipment issues through remote and onsite investigations.

• Analyze engine and system performance data to identify root causes, recommend corrective actions, and improve operational reliability.

• Develop, execute, and document engine performance and validation testing activities.

• Optimize engine operating parameters and control strategies in collaboration with performance engineering teams.

• Investigate equipment failures, conduct root cause analyses, and support resolution of product and customer issues.

• Support dealers, customers, and internal stakeholders with technical inquiries involving engine systems, controls, interfaces, and balance-of-plant equipment.

• Lead and coordinate technical projects and field activities to resolve complex customer and operational challenges.

• Partner with sales, parts, and service teams to provide technical expertise, support customer discussions, and promote upgrade solutions.

• Prepare detailed technical reports, inspection findings, and service documentation while representing Caterpillar during customer meetings and issue resolution discussions.

Degree Requirement

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Marine Engineering, or a related engineering discipline.

What You Will Have

• Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Extensive experience and knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Problem Solving: Expert knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Project Management: Working knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Additional Requirements

• Several years of experience supporting, testing, commissioning, operating, or servicing large medium-speed diesel and/or gas engines.

• Demonstrated ability to analyze and troubleshoot complex engine, controls, and system-level technical issues.

• Strong written and verbal communication skills with the ability to effectively engage customers, dealers, suppliers, and cross-functional engineering teams.

• Professional proficiency in English.

What Will Put You Ahead

• Experience with medium-speed engine applications in marine, offshore oil and gas, or stationary power generation environments.

• Knowledge of Caterpillar Motoren Application & Installation (A&I) guidelines and engine integration requirements.

• Experience with digital engine control systems, governors, monitoring systems, and automation platforms.

• Strong understanding of auxiliary systems, balance-of-plant equipment, and engine installation best practices.

• Experience performing engine performance testing, commissioning, and data analysis.

• Knowledge of propulsion systems, offshore production facilities, or power plant operations.

• Experience supporting customers and dealer networks in a globally distributed technical environment.

• Additional language skills beyond English.

Additional Information

• This position requires the candidate to work a 5-day-a-week schedule in the office.
• International travel up to 40% is possible.
• Relocation is available for this position.
• Visa sponsorship is not available for this position.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.

At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. 

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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Summary

• Location: Houston, Texas
• Type: Full time