BDC Service Representative

BDC Service Representative

Southern Motors is looking for a friendly and driven BDC Service Representative to join our growing service department. In this role, you'll be the voice of our dealership - helping customers schedule service appointments, answering inquiries, and ensuring every interaction delivers the high level of care we're known for.
What You'll Do

• Greet and assist customers with professionalism, enthusiasm, and empathy - by phone, text, email, or in person
• Schedule and confirm daily service appointments
• Handle inbound service calls, leads, and recall manifests
• Follow up on missed or inactive appointments to re-engage customers
• Log and address customer satisfaction (CSI) calls and concerns
• Research and resolve scheduling or communication errors
• Stay connected across multiple platforms including DriveCentric, X-Time, Podium, and email
• Maintain daily goals for calls, tasks, and follow-ups
• Adhere to company policies and compliance standards

What We're Looking For

• Previous experience in customer service, call center, or automotive BDC preferred
• Excellent communication and multitasking skills
• Organized, detail-oriented, and comfortable using multiple software tools
• Positive attitude and a commitment to customer satisfaction

Benefits

• Health, Dental & Vision Insurance - eligible after 60 days
• Company-paid and voluntary Life & AD&D Insurance
• Short- and long-term Disability Coverage options
• Voluntary Accident, Critical Illness & Hospital Indemnity plans
• 401(k) with company match after 1 year (up to 4%)

About Southern Motors

At Southern Motors, we take pride in our reputation for honesty, integrity, and outstanding customer care. Our team is built on respect, teamwork, and a passion for all things automotive. We believe in creating a supportive environment where employees can grow their skills and build lasting careers.

Southern Motors is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.