Specialist, Incident Management and Operational Resiliency

Specialist, Incident Management and Operational Resiliency The Specialist, Incident Management and Operational Resiliency plays a key role in leading enterprise incident response and strengthening operational resiliency across the organization. This role manages incidents from assessment through resolution, drives clear stakeholder communication, supports post-incident reviews and remediation, and helps advance governance, testing, and continuous improvement. Key Responsibilities Incident Management: monitor and assess potential incidents across the enterprise; coordinate incident triage and escalation based on severity thresholds; activate response teams and escalation pathways; coordinate cross‑functional teams to drive resolution; provide ongoing updates on incident status, impact, and risk; manage incident calls and communication channels; log, track, and manage incidents through resolution. Communication and Stakeholder Management: provide clear, timely communication to stakeholders, leadership, and impacted business units; support regulatory, vendor, and client communications when needed. Incident Governance, Reporting, and Documentation: ensure adherence to incident management policies, standards, and procedures; maintain accurate documentation of timelines, decisions, and actions; support governance reporting, metrics, and performance analysis; help improve incident management processes and controls. Post‑Incident Review and Continuous Improvement: support post‑incident and after‑action reviews; track remediation efforts through completion and validate effectiveness. Process and Framework Support: help enhance incident management methodologies, playbooks, and templates; support testing, simulations, and scenario planning; partner with resilience, risk, and control teams to strengthen preparedness. Required Skills & Experience Bachelor's degree or equivalent experience. 10+ years of experience in incident management, business continuity, disaster recovery, risk, or controls. Strong understanding of incident management and operational processes across Northern Trust. Ability to manage multiple incidents in a high‑pressure environment. Strong communication, stakeholder management, and problem‑solving skills. Experience working across cross‑functional teams in a large, complex organization. Familiarity with ServiceNow and incident reporting tools preferred. Work Model Hybrid model: three days in the office per week. Remote work may be approved for the selected candidate. The role is part of a global team responsible for managing critical incidents on a 24x7 basis and requires participation in rotating holiday and weekend coverage. Compensation and Benefits Salary Range: $130,530 – $228,380 USD (base pay). Includes a discretionary bonus program that may include an equity component. Benefits include retirement benefits (401(k) and pension), health and welfare benefits (medical, dental, vision, spending accounts, and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary well‑being benefits. Equal Employment Opportunity Northern Trust is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or other protected characteristics. All employment decisions are made in a non‑discriminatory manner in accordance with applicable laws and regulations. #J-18808-Ljbffr