Cage-Player Services Supervisor

Job Description Ready to lead the financial pit crew? As the Cage Player Services Supervisor at Hard Rock, you'll ensure every transaction hits a high note, combining impeccable financial security and compliance with our signature Rock Star guest service. You'll supervise the team, manage all cash operations, troubleshoot high-level issues, and drive efficiency to keep the casino floor rocking. If you have sharp cash-handling acumen and a flair for leadership in a high-energy environment, we want you to manage the money behind the music! Responsibilities Supervise and direct staff, including scheduling, training, performance evaluations, and disciplinary actions. Complete job appraisals, corrective actions, and track attendance for the department. Ensure strict compliance with all tribal, federal, state, and local laws, as well as company policies and procedures, including Title 31 regulations. Identify, develop, and implement process efficiencies to improve operations. Creatively resolve guest and employee disputes, escalating issues as needed. Implement and oversee the casino's rewards program. Compile and analyze daily, weekly, and monthly reports and paperwork. Oversee ATM and kiosk cash levels, complete staff closeouts, and verify cash deposits. Verify funds at the beginning and end of each shift. Ensure currency transaction information is provided to applicable departments for reporting. Write checks for winnings over set thresholds and distribute required paperwork. Coordinate and audit operational and promotional inventory. Maintain the integrity and confidentiality of all casino and guest information. Qualifications High School Diploma or General Education Degree (GED) and 1-3 years of cash handling and/or customer service experience. Supervisory experience is preferred. Advanced knowledge of accounting, gaming, and regulatory requirements, including Title 31. Ability to lead, mentor, and advise a team effectively. Strong written and verbal communication, presentation, and computer skills, including proficiency in Microsoft Office products. Well-developed money handling skills with a proven ability to maintain accuracy. Advanced analytical and organizational skills. Must have and maintain a valid driver’s license. Ability to obtain and maintain licensing by the appropriate gaming authority. Ability to stand, sit, or walk for prolonged periods and lift objects up to 50 lbs. Availability to work varied shifts, including weekends and holidays. Benefits Health & Wellness: Choose from top‑notch health plans, 24/7 telemedicine access, and on‑site health clinics. Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. Work‑Life Balance: Flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. And More: Earn incentives based on performance, refer friends and receive rewards, and enjoy discounts and holiday appreciation gifts. #J-18808-Ljbffr