Customer Service Representative & Dispatcher

ARROW SEWER & DRAIN LLC

Job Description

Position Overview

As a Customer Service Representative (CSR) , you’ll be the first point of contact for our customers. You’ll handle inbound calls, schedule service appointments, support our technicians, and ensure each customer interaction reflects our company’s values of reliability, honesty, and care.

Responsibilities

Answer inbound customer calls in a professional, friendly manner.
Schedule and confirm service appointments using ServiceTitan.
Communicate effectively with technicians to ensure timely service.
Follow up with customers regarding completed work and satisfaction.
Maintain accurate customer records and notes in ServiceTitan.
Assist with outbound calls for maintenance reminders, estimates, and follow-ups.
Handle customer concerns or complaints with empathy and efficiency.

Qualifications

3+ year of customer service experience (experience in home services, plumbing, or HVAC preferred)
Familiarity with ServiceTitan software strongly preferred
Excellent phone and communication skills
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Positive, team-oriented attitude

What We Offer

Competitive pay and performance bonuses
Health, dental, and vision insurance (if applicable)
401K with matching
Paid time off and holidays
Opportunities for advancement and ongoing training

Apply

Vacancy posted 15 days ago

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