Customer Service Representative & Dispatcher

ARROW SEWER & DRAIN LLC

Job Description

Position Overview

As a Customer Service Representative (CSR) , you’ll be the first point of contact for our customers. You’ll handle inbound calls, schedule service appointments, support our technicians, and ensure each customer interaction reflects our company’s values of reliability, honesty, and care.

Responsibilities

Answer inbound customer calls in a professional, friendly manner.
Schedule and confirm service appointments using ServiceTitan.
Communicate effectively with technicians to ensure timely service.
Follow up with customers regarding completed work and satisfaction.
Maintain accurate customer records and notes in ServiceTitan.
Assist with outbound calls for maintenance reminders, estimates, and follow-ups.
Handle customer concerns or complaints with empathy and efficiency.

Qualifications

3+ year of customer service experience (experience in home services, plumbing, or HVAC preferred)
Familiarity with ServiceTitan software strongly preferred
Excellent phone and communication skills
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Positive, team-oriented attitude

What We Offer

Competitive pay and performance bonuses
Health, dental, and vision insurance (if applicable)
401K with matching
Paid time off and holidays
Opportunities for advancement and ongoing training

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Service Representative & Dispatcher in Bound Brook, NJ vacancy

Transfer Center Dispatcher
$23.62 - $29.6 per hour
...Transfer Center Dispatcher Req #: 0000250202 Category: Emergency Medical Services (EMS) Status: Full-Time Shift: Day Facility: RWJBH Mobile... ...a liaison between both internal and external customers as well as providing ongoing support to the hospitals...
Suggested
Hourly pay
Full time
Temporary work
Work experience placement
Work at office
Local area
Immediate start
Flexible hours
Shift work
RWJBarnabas Health
Franklin, Somerset County, NJ
3 days ago
Denodo Platform Admin | Raritan NJ
Job description Denodo Platform Admin Location Rartian NJ Onsite Expertise in InstallationUpgrades configuration monitoring and support of Denodo platform Configures some Denodo Platform parameters Set up monitoringauditing tasks Analyzing logs and...
Suggested
Kaav Inc.
Raritan, NJ
15 hours ago
Adobe Sign SaaS Platform Admin
...age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected... ...-level settings in Adobe Sign. • Design, create, and manage custom workflows, templates, agreement processes, and automation rules...
Suggested
Insight Global
Raritan, NJ
3 days ago
Lead Generator Rep (Non-Driving)(FT)
$19 - $21 per hour
...brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.... ...consumer is an ideal candidate for the client's products and services. Having some basic knowledge of home improvement products and services...
Suggested
Temporary work
Local area
Work from home
Weekend work
MarketSource
Bridgewater, NJ
4 days ago
Dispatcher Experienced Amazon DSP
...with high Standards and Excellent operational policies & procedures. Qualifications Must have 2 years of recent Amazon DSP dispatching. Must be a good communicator and leader. Must be able to influence a team. Must be able to follow Company policies and procedures...
Suggested
Day shift
Amazon Delivery Service Partners (Various DSPs Hiring)
Edison, NJ
1 day ago
Intermodal Dispatcher
$60k - $70k
...Intermodal Dispatcher Opportunity GritHR Solutions, in partnership with LMD Integrated, is working together to identify and hire... ...the logistics industry by consistently delivering exceptional customer service and reliable, innovative solutions. With more than 40 years...
Full time
Local area
GritHR Solutions
Edison, NJ
6 days ago
Store Dispatcher II
$21.25 per hour
...Wholesale Delivery Coordinator Position Mission: Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates... ...accounts, the store, and the drivers to ensure maximum service and high performance standards. Position...
Hourly pay
Work experience placement
Local area
Shift work
Genuine Parts Company
South Plainfield, NJ
15 hours ago
Intermodal Dispatcher
...Job Summary The Intermodal Dispatcher is responsible for coordinating container movements... ...marine terminals, rail yards, and customer locations. This role ensures timely pickups... ...protected veteran status, military or uniformed service member status, or any other status or...
Insight Global
Edison, NJ
15 hours ago
Logistics Dispatcher
...Intermodal Dispatcher Pay: 60,000 to 70,000 per year Job Type: Full time Location: LMD Integrated Logistics Services Recruiting Partner: GritHR Solutions About the Company... ...drivers. • Share updates with customers and internal teams. • Solve issues...
Full time
Local area
GritHR Solutions, LLC
Edison, NJ
4 days ago
Remote Call Centre Sales Agent
...OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
Work from home
The-Sydney-Call-Center
New Brunswick, NJ
3 days ago
Dispatcher
$23 per hour
...Dispatcher Job Category: Operations Full-Time On-site Rate: $23 USD per hour... ...location, job, employee type, or length of service. What you will be doing: Logs... ...accurate inventory of equipment Provides customers with accurate and timely information...
Hourly pay
Full time
Temporary work
Part time
Seasonal work
Worldwide
Shift work
Night shift
Weekend work
Geodis
Edison, NJ
a month ago
Dispatcher
$22 - $24 per hour
...Title: Dispatcher Location: Somerset, NJ Type: Full-time Pay: $22.00-$24.00/hour Shift: Monday-Friday, 3:00pm-12:0... ...built a reputation for innovation, excellence, and exceptional customer service-and we're just getting started. We are a diverse, passionate...
Full time
Local area
Monday to Friday
Shift work
Night shift
Day shift
Afternoon shift
Turtle
Somerset, NJ
2 days ago
Dispatcher I
$22.7 - $32 per hour
...Dispatcher I AIT is seeking a Dispatcher I! We are flexible on start time, if needed along with extra hours to be earned on the... ...system – pickup, delivery, obtain proof of delivery. Provide customer service to identify and meet specific customer needs. Answer/make...
Work at office
Local area
Worldwide
Flexible hours
Weekend work
AIT Worldwide Logistics
Edison, NJ
3 days ago
Dispatcher
...Recovery – New Jersey Position Title: Dispatcher Department: Operations Employment... ...drivers, managing incoming calls, assigning service requests, and ensuring efficient, safe,... ...Responsibilities Answer incoming calls from customers, motor clubs, police departments, and...
Part time
Work at office
Shift work
Night shift
A&g Towing & Recovery Llc
Somerset, NJ
1 day ago
Sales Development Representative 2 - Bridgewater, NJ
$60k
...TEKsystems Sales Development Representative We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology... ...within the IT Talent Solutions and Services industry that includes working closely with...
Hourly pay
Internship
Teksystems, Inc.
Bridgewater, NJ
4 days ago
Sales Development Representative 2 - Bridgewater, NJ
$60k
...Sales Development Representative The Sales Development Rep-2 (SDR-2) is responsible for executing on initial steps associated with the... ...the SDR will: Research and build call sheets of targeted customers in the market by leveraging tools like LinkedIn and resources...
Hourly pay
Internship
TEKsystems
Bridgewater, NJ
4 days ago
Sales and Marketing Coordinator
$50k - $65k
...introducing business prospects within our community to the various services that Express Employment provides with phone calls, emails and... ...the areas of HR, employment, and leadership. Sales Representative Responsibilities Network with Local Businesses...
Full time
Work at office
Local area
Flexible hours
Express Employment Professionals
Somerville, NJ
4 days ago
Sales Coordinator
...Functions Operations Manager and Sales Representatives continual and detailed contact concerning... ...aspects of quotes, leads, potential customer contacts, and follow‑up on inquiries generated... ...skills 50 WPM or better. Customer‑service‑focused mindset, attitude, and skills...
Work at office
Immediate start
Overseas
Day shift
Gemco
Middlesex, NJ
1 day ago
Dental Call Center Representative
...professional, and organized Call Center Representative to join our dental office team. In this... ...general information about our dental services. You will play a key role in delivering... ...degree preferred) Previous call center, customer service, or dental office experience is...
Full time
Work at office
Nuva-Smile
Cranford, NJ
3 days ago
911 Dispatcher, EMT/Paramedic
$29.58 per hour
...a leader of positive change. Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately... ..., social workers, and other facility representatives. Validates requestor information and associated...
Hourly pay
Full time
Part time
Apprenticeship
Work experience placement
Work at office
Local area
Shift work
Night shift
Weekend work
Afternoon shift
Hackensack University Medical Center
Edison, NJ
1 day ago
Sales Enablement Coordinator
...generation, maintain a contact management system, and support sales representatives. A background in Business Administration and proficiency in... .... The role requires excellent organizational skills, customer-service focus, and the ability to manage detailed tasks effectively...
Work at office
Gemco
Middlesex, NJ
1 day ago
911 Dispatcher, EMT/Paramedic
...leader of positive change. Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and... ...managers, social workers, and other facility representatives. Validates requestor information and associated...
JFK University Medical Center
Edison, NJ
3 days ago
Power Systems Field Service Dispatcher - Piscataway, NJ
...DESCRIPTION Takes incoming phone calls as needed and completes service request forms. Schedules service technicians to jobs.... ...department to complete work in a timely manner. Communicates with customers to coordinate services and ensure customer satisfaction. Manages...
For contractors
For subcontractor
Work at office
Foley, Inc.
Piscataway, NJ
3 days ago
Customer Service Representative
...Americold - 200 Foothill Road - Responsibilities: Respond to customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.; Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit...
Work at office
Americold
Bridgewater, NJ
3 days ago
Customer Service Representative
$16.25 - $20.25 per hour
...resolve complaints What You'll Do: Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory... ...: The work environment characteristics described here are representative of those an employee encounters while performing the...
Hourly pay
Work experience placement
Work at office
Shift work
Americold Logistics
Bridgewater, NJ
1 day ago
Public Safety Telecommunicator
...workforce of approximately 2,700 staff, represented by 15 collective negotiations... ...encompasses an expansive range of comprehensive service and business operations across the State... ...from the public. Refers calls or dispatches assistance as appropriate. Provides...
Part time
Seasonal work
Work at office
Local area
Flexible hours
Shift work
Night shift
Rutgers University
New Brunswick, NJ
4 days ago
Lead Dispatcher
$90k
...Overview Interstate Waste Services is the most progressive and innovative provider... ...prioritizing the safety of our employees, customers and communities. We cater to a diverse range... ...Essential Job Summary: The Lead Dispatcher coordinates and manages daily waste...
Local area
Weekend work
Afternoon shift
Early shift
Interstate Waste Services
New Brunswick, NJ
9 hours ago
Future Opening: Lead Customer Service Representative
$18 - $25 per hour
...Lawn Doctor Customer Service Representative Lawn Doctor is looking for a reliable individual to provide exceptional customer service to our current and future customers. This position revolves around listening to concerns and showing how our services can be a solution...
Hourly pay
Part time
Work experience placement
Monday to Friday
Flexible hours
Lawn Doctor
Somerville, NJ
3 days ago
Computer Operator - Dispatcher or Call Center experience
$16.56 per hour
...Computer Operator - Dispatcher or Call Center experience Req #: 0000248602 Category: Information Technology and Systems / Clinical Informatics Status: Per Diem Shift: Evening Facility: RWJ New Brunswick Department: IT&S Telecommunications...
Hourly pay
Daily paid
Work experience placement
Local area
Flexible hours
Shift work
Afternoon shift
RWJBarnabas Health
New Brunswick, NJ
1 day ago
Appointment Setter - middlesex, NJ
$250k
...sales team Clearly communicate the value of our services to potential clients Track your daily activity and performance Represent the company with professionalism and energy... ...rejection and stay consistent Sales or customer‑facing experience is a plus (not required) Bilingual...
Flexible hours
Day shift
Velaz Solar
Middlesex, NJ
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative & Dispatcher. Be the first to apply!