Senior Project Manager

We are seeking an experienced Senior Project Manager to lead the implementation and rollout of a new payment processing solution across our SaaS platform. This is a highly cross-functional initiative spanning Product, Engineering, DevOps, QA, Finance, Sales, Customer Success, and external payment partners. The Senior Project Manager will own the end-to-end program plan, coordinate execution across teams in Los Angeles and Bangalore, India, manage dependencies and risks, and drive the program through implementation, testing, migration, and production rollout. The ideal candidate is a strong technical project leader who is comfortable operating in a fast-paced SaaS environment, can create structure across complex workstreams, and knows how to drive teams toward clear commitments and outcomes. Responsibilities Own the end-to-end implementation plan for the new payment processor, from planning and requirements through development, testing, migration, launch, and post-launch stabilization. Translate program objectives into clear workstreams, milestones, dependencies, owners, and delivery dates. Establish and maintain the integrated project plan and critical path across Product, Engineering, QA, Finance, and external partners. Drive accountability for commitments and proactively identify when milestones or deliverables are at risk. Ensure requirements, decisions, dependencies, and action items are clearly documented and understood across teams. Cross-Functional & Global Coordination Coordinate execution across teams located in Los Angeles and Bangalore, creating an effective operating cadence across time zones. Establish clear handoffs between U.S. and India-based teams to maintain momentum and minimize delays. Facilitate working sessions, project reviews, risk reviews, and executive status updates. Partner closely with Product and Engineering leadership to ensure technical work remains aligned with business and customer requirements. Coordinate with the payment processor and other external vendors or partners as required. Maintain a clear view of program risks, issues, assumptions, and dependencies. Identify blockers early and drive them to resolution rather than simply reporting them. Escalate issues with clear context, impact, options, and recommended next steps. Track dependencies across APIs, platform services, payment workflows, data, security, finance, reporting, and customer-facing experiences. Ensure critical decisions are made at the appropriate level and documented. Testing, Migration & Launch Readiness Coordinate integrated testing across Engineering, DevOps, QA, Product, Finance, Sales, Customer Success and business stakeholders. Drive readiness for functional testing, integration testing, regression testing, UAT, and production validation. Develop and manage a comprehensive cutover and go-live plan, including dependencies, owners, rollback/contingency plans, and success criteria. Coordinate customer or transaction migration planning where applicable. Establish launch-readiness criteria and ensure outstanding issues are appropriately triaged before go-live. Lead post-launch stabilization tracking and ensure issues are resolved quickly. Stakeholder & Executive Communication Provide concise, transparent reporting on overall status, milestones, risks, dependencies, decisions, and upcoming priorities. Tailor communication appropriately for technical teams, business stakeholders, executives, and external partners. Surface risks early without creating unnecessary noise or escalation. Create clarity when teams have competing priorities or conflicting perspectives. Qualifications 7+ years of project/program management experience, preferably within SaaS, fintech, payments, or other complex technology environments. Demonstrated experience leading large, cross-functional technology implementations from planning through production launch. Strong understanding of the software development lifecycle, including requirements, development, QA, UAT, release management, and production stabilization. Experience coordinating distributed or global engineering teams; experience working with U.S. and India-based teams strongly preferred. Strong project planning skills with the ability to manage complex dependencies and critical paths. Experience working closely with Product Managers, Engineering leaders, QA, Finance, Operations, and executive stakeholders. Strong risk and issue management capabilities. Experience with tools such as Jira, Confluence, or similar project/program management platforms. Excellent written and verbal communication skills. Ability to operate effectively in an environment where requirements and priorities may evolve. Preferred Qualifications Experience implementing or migrating payment processors, payment gateways, or payment platforms. Understanding payment concepts such as authorization, capture, settlement, refunds, chargebacks, recurring payments, tokenization, and reconciliation. Familiarity with PCI DSS, payment security, data privacy, and compliance considerations. Experience with payment APIs, third-party integrations, webhooks, transaction flows, and SaaS platform architecture. Experience coordinating payment processor certification, testing, or production readiness. Experience with phased migrations or transitioning customers/transactions from one payment platform to another. The salary for this role is $160,000 - 190,000 based on several factors including but not limited to education, work experience, certifications, internal equity etc. How you will work This is a primarily onsite role based out of our Irvine, Ca office with flexibility to work from home 1 day a week. About Us Tenant is a fast-growing SaaS company developing the next generation of Property Management Software (PMS) for the self-storage industry with a mission to help operators run smarter, more profitable businesses. Tenant unifies operational, web analytics, and reputation data across entire storage portfolios, creating a comprehensive source of truth for operators. Through powerful reporting, analytics, and business intelligence capabilities, Tenant empowers customers to make informed decisions that directly impact performance, growth, and net operating income (NOI). Tenant Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace where everyone can do their best work. All qualified applicants will receive consideration for employment without regard to any legally protected status. 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