Manager Beverage Shift- Full Time (Caesars Atlantic City)

Job Summary

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Starting Salary $47,000- $51,000

How You Will Create the Extraordinary

Interviews, trains, and retrains Beverage staff and evaluates their performance during specific intervals. Handles the administration of all beverage facilities. Completes payroll for the beverage employees, maintains data and handles payroll forecasting. Ensures the enforcement of Caesars Atlantic City policy. Maintains all records, reports and critiques concerning beverage services. Takes disciplinary and corrective action on Cocktail Servers when necessary. Meets with the staff on a weekly basis to reiterate policy and evaluate operations. Works with upper management to maximize guest satisfaction and service.

What You Will Need

High School diploma or G.E.D. certificate preferred but not required. Knowledge of all beverage service policies and procedures. Good communication skills, and the ability to direct and manage people.

NJ CER LICENSE REQUIRED

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Job Info

• Job Identification 84393
• Job Category Food and Beverage & Culinary
• Job Schedule Full time
• Locations Caesars Atlantic City (On-site)