New Mexico Systems Technician

To support client technical needs, the remote New Mexico Systems Technician will provide frontline technical support for end-user issues, manage service tickets, and collaborate with team members to ensure effective resolution of technical inquiries. Key responsibilities: Serve as the first point of contact for client support requests, managing ticket documentation and prioritization Troubleshoot and resolve technical issues related to end-user devices, Microsoft 365 applications, and basic connectivity Collaborate with technical teams to escalate and resolve complex issues while maintaining a focus on customer service Required qualifications: Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience 1-3 years of experience in technical support or related IT support roles Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred Experience supporting Microsoft operating systems and Microsoft 365 applications Basic understanding of networking fundamentals including TCP/IP, DNS, and DHCP Virtual Vocations Inc