Servicing Specialist

Job description

PURPOSE
This position can be remote or local in Murfreesboro, TN.

The Servicing Specialist is responsible for supporting residential mortgage loan servicing operations, including loan boarding, servicing transfers, escrow administration, loan maintenance, customer support, and regulatory compliance activities. This position ensures accurate servicing records, timely issue resolution, and delivery of high-quality service to internal and external customers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
o Perform residential mortgage loan boarding and servicing transfer activities for agency, government, and portfolio loans.
o Maintain accurate servicing records and loan documentation within the servicing system.
o Process loan maintenance requests, payment research, and account updates.
o Conduct escrow analysis and manage tax and insurance disbursements.
o Review and reconcile MERS registrations and transfers.
o Process mortgage insurance functions and government loan transfer activities.
o Research and resolve borrower inquiries and servicing discrepancies.
o Support collection and payment resolution efforts for delinquent accounts.
o Ensure compliance with investor, agency, company, state, and federal servicing guidelines.
o Scan, upload, and maintain electronic loan documentation.
o Communicate professionally with borrowers, vendors, and internal stakeholders.
o Participate in department projects, audits, and process improvement initiatives as assigned.
o Maintain adherence to applicable federal and state mortgage servicing regulations, investor guidelines, company policies, and quality control standards, including CFPB and RESPA requirements where applicable.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
o High school diploma or GED required; associate degree preferred.
o Minimum 2-3 years of residential mortgage servicing experience required.
o Experience with loan boarding, escrow, servicing transfers, and payment processing preferred.
o Familiarity with Fannie Mae, Freddie Mac, FHA, VA, USDA, and MERS servicing requirements preferred.

TECHNICAL SKILLS


o Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
o Experience using mortgage servicing systems and imaging platforms preferred.
o Ability to accurately calculate payments, escrow adjustments, interest, and related servicing transactions.
o Strong data entry and computer navigation skills.
CORE COMPETENCIES

o Strong attention to detail and accuracy.
o Excellent verbal and written communication skills.
o Ability to manage multiple priorities in a fast-paced environment.
o Strong problem-solving and analytical skills.
o Customer-focused mindset.
o Ability to work independently and collaboratively.
PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

This position operates in an office or remote work environment and routinely uses standard office equipment and technology.

COMMENTS

This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job duties, responsibilities, and special projects may be assigned. First Community Mortgage is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.