Field Service Technician

Job Description

Job Description

HiFyve is hiring a Field Service Technician for a Manufacturing Equipment Company!

Salary: $30–40+/hr

Shift: Have to be flexible depending on customer needs (could travel on weekends if needed)

Location: Kansas City Metro / Extensive Travel (North America with occasional international travel)

Role Overview

Responsible for on-site troubleshooting, repair, installation, and maintenance of industrial food-processing equipment at customer locations. This role involves extensive travel and direct customer interaction, serving as a key technical representative in the field.

Job Duties and Responsibilities

• Perform on-site troubleshooting, repair, and servicing of industrial food-processing equipment
• Install new equipment and ensure systems are fully operational per technical specifications
• Diagnose and resolve mechanical, electrical, pneumatic, and operational system issues
• Serve as primary liaison between customers and internal support teams
• Document all service activities accurately in CRM systems (Salesforce) within required timelines
• Travel extensively to customer sites across North America with occasional international travel
• Communicate job progress, findings, and recommendations to service leadership and customers
• Recommend replacement parts, maintenance services, and equipment improvements
• Train customers on equipment operation, safety procedures, and best practices
• Provide on-site and remote technical support and training as needed
• Maintain strong professional relationships and represent the company in the field

Education Requirements

• Associate degree or technical diploma in electrical, mechanical maintenance, automation, or related field preferred
• Equivalent hands-on experience in field service or industrial maintenance accepted

Knowledge, Skills, and Abilities

• 3+ years of field service, industrial maintenance, or packaging equipment experience (5+ preferred)
• Strong mechanical aptitude with hands-on troubleshooting experience
• Working knowledge of electrical, pneumatic, and mechanical systems
• Ability to read and interpret technical manuals, schematics, and system documentation
• Strong problem-solving skills in customer-facing, high-pressure environments
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision while managing travel schedules
• Proficiency in Microsoft Office; Salesforce experience preferred
• Strong organizational and documentation skills with attention to detail

Other Requirements

• Valid driver’s license required
• Valid passport or ability to obtain one required
• Ability to travel frequently across North America with occasional international travel