Outreach & Diversion Specialist
Friends of the Family
Job DescriptionJob DescriptionJob Summary Develop and deliver street outreach, community engagement, and diversion services throughout assigned service areas. This position is available full-time or part-time. Key Roles & Responsibilities Street Outreach | Crisis Intervention | Community Collaborations | Assessment of Service Needs Data & Documentation What You Will Do:Deliver progressive engagement services to participants in the identified service area. Conduct street outreach in assigned service areas to best understand homeless population and provide intervention. Develop andmaintainlocal partnerships with housing service providers, crisis centers, hospitals, and other programs toassistinquick access to these services. Coordinate diversion efforts in assigned servicearea. Apply knowledge of landlord/tenant rights and responsibilities to educate participants of their rights and responsibilities. Provide service assessment, crisis counseling, and access to housing programs to callers on our crisis line. Support the efforts of all programs / services in navigating housing options and resources for those affected by homelessness. Comply withdata tracking& documentationrequirements. Represent FOF at community and program development meetings as assigned. Conduct follow-up with clients we serve who are currentlyliving on the streetsto continuously provide resources. How You Will Succeed:People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.Discover & Do-When youexhibitdiscoverand do, youtake action to solveproblems, improvefunctionalityand make things happen.Equity and Inclusion-When youexhibitequity andinclusionyou foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences. Grit - When youexhibitgrityou work to achieve excellence and continuously improve, even in the face of challenges and adversity. Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.Believe in our 10-year vision: Everyone has a home.Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.Understand the 6 components of the Entrepreneurial Operating System (EOS). Job Qualification and Competencies:Mustdemonstrateabilityto organize,prioritizeand plan work to meet deadlines. Ensure confidentiality is in place for all people FOF serves. Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience. Previousexperience in the following preferred: victim services, crisis intervention, housing programming, and/or case management. Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes. Ability to pass state, federal, and child abuse background checks.
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