Guest Services Agent
$17 per hourTrailborn Grand Canyon
Job Description
Job Description
ABOUT OUR ROLE
We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.
ESSENTIAL
FUNCTIONS
- Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately
- Answer guest inquiries and provide information about resort facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Assist guests with luggage, transportation, and other requests as needed
- Maintain a clean and organized front desk area and lobby
- All other duties as assigned
QUALIFICATIONS
Minimum Qualifications:
- A valid driver’s license
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
- PM availability and weekends is required
Preferred Qualifications:
- Previous experience in customer service or hospitality role
- Previous experience in a front desk position
- Fluent in a second language, preferably Spanish
- Familiarity with hotel reservation systems
Basic Competencies:
- High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
- Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
- Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
PHYSICAL
REQUIREMENTS
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
- Must be able to assist guests with luggage and set up event rooms
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Eligible
-
-
Dental (with company contribution)
Eligible
-
-
Vision (with company contribution)
Eligible
-
-
Paid Time Off
Eligible
-
-
401(k)(with company match)
Eligible
Eligible
-
Sick Time
Eligible
Eligible
-
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$17.00 Hour
JOB STATUS
Regular Full Time or Part Time
FLSA
Non-Exempt
EQUAL EMPLOYMENT OPPORTUNITY
$19.45 per hour
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