General Manager

Position Overview Aulani, A Disney Resort & Spa is a family paradise with a touch of magic. Perfectly positioned on the beautiful beaches of Ko Olina on the leeward coast of O‘ahu and inspired by the natural wonders and rich traditions celebrating the beauty, history and welcoming spirit of the island. This award‑winning resort has an array of unparalleled resort amenities, including 351 hotel rooms (16 suites), 481 Disney Vacation Club units (19 Grand Villas) that provide additional amenities and comforts of home, 2 restaurants, 3 lounges and several quick‑service dining venues, Laniwai – A Disney Spa, fitness center, pools, waterslides and more. The resort sits on 21 oceanfront acres, nestled between verdant mountains and serene ocean waters and is part of the Ko Olina Resort Community & Marina, featuring spectacular beaches and serene lagoons, a championship golf course, shopping and dining venues, water sports, fishing and more. The General Manager provides impactful leadership and support, driving guest service standards and satisfaction, cast member development and engagement, and ongoing enhancement of service and quality improvements aligned with The Disney Five Keys and Aulani Values. The leader will develop strategies to maximize commercial potential to increase profits, reduce costs, and transform our business to continue to achieve world‑class and culturally enriching experiences for our guests. Reporting Structure The General Manager is an Executive position responsible for delivering an integrated world‑class guest and cast member experience. This role provides strategic and operational leadership for multiple lines of businesses including front office & guest services, recreation, information technology, bell, valet, housekeeping and custodial, food & beverage, entertainment services, spa, merchandise and workforce management. Key Responsibilities Strategic & Inspirational Leadership Provide strategic direction and operational leadership for a resort team, creating a passionate guest and cast‑centric style and driving results. Lead operations innovation and optimization initiatives, serving as a change agent who removes barriers, integrates processes and aligns performance goals. Lead and develop successful teams through performance goal setting and feedback while focusing on achieving operational, financial, creative, and business performance metrics. Display commitment, enthusiasm, clarity and sensitivity to the team’s needs to ensure cast members are empowered, positive and engaged. Lead talent and succession planning across the team to develop diverse bench strength, recognizing critical roles and needs. Cast Engagement & Culture Leadership Champion a cast‑centric culture rooted in respect, inclusion, safety, show and efficiency, ensuring alignment with Aulani Values and Disney Five Keys. Create and sustain high levels of cast engagement through visible leadership, open communication and consistent connection across all levels of the organization. Partner with leaders to develop and execute engagement strategies that drive morale, retention, productivity and service excellence. Actively promote diversity, equity and inclusion by fostering a workplace where all cast members feel a strong sense of belonging and opportunity. Lead talent development, recognition and succession planning efforts to build a strong, diverse leadership pipeline. Ensure cast feedback is regularly solicited, understood and translated into meaningful action and continuous improvement. Strengthen cast connection to the unique Hawaiian culture, traditions and sense of place that define the Aulani experience. Collaborate with workforce management, HR and operations leaders to align engagement initiatives with business priorities and operational needs. Exceptional Guest Service Inspire the creation of memorable, emotionally rich guest experiences that reflect the magic of Disney storytelling and the spirit of Aulani. Honor and celebrate Hawaiian culture, traditions and sense of place as an integral part of the guest journey. Set the vision for hospitality, ensuring every guest interaction feels intentional, authentic and meaningful. Foster a culture of continuous improvement where guest feedback fuels innovation, growth and excellence. Proactively focus on anticipating the diverse needs of our global consumers and translating these needs into highly relevant and meaningful guest experiences. Financial & Business Accountability Maintain accountability for overall financial performance, including P&L results, capital planning and long‑term asset value. Review and approve annual operating plans, budgets and capital expenditure strategies for mix‑use resort (hotel & vacation ownership). Evaluate business performance using key indicators such as profitability, revenue mix, guest satisfaction, labor productivity and return on investment. Identify growth opportunities, cost efficiencies and innovation initiatives that preserve the premium guest experience. Provide inspiring leadership and direction for environment, conservation, safety and social responsibility initiatives. Create and maintain meaningful relationships in matrix organizational that drive needed business results in a collaborative manner. Oversight and responsibility for entire resort operations when executive director is unavailable. Required Qualifications & Skills Minimum of 10+ years’ progressive leadership experience in hospitality or a related field. Consistent track record driving change, innovation and service excellence. Leader who enables the overarching strategy and gets results through creative sensibilities, strong business insight and critical thinking. Experience leading in a mix‑use resort, including hotel and vacation ownership. Revenue management, cost mitigation, yield management and direct sales experience. Demonstrated experience delivering operational excellence and leading businesses to strong financial performance. Experience in a multicultural environment. Demonstrated ability to inspire & drive passion and teamwork with a dedication to excellence. Leader who recognizes, retains and invests in the development of talent and the growth and satisfaction of the teams. Ability to build and cultivate relationships with cross‑functional partners and operate successfully in a matrix environment. Ability to lead in a collaborative style as well as communicate in an engaging and impactful manner. Demonstrated experience with Hawaiian culture, customs and storytelling, with the ability to respectfully and authentically share cultural narratives in ways that honor tradition and strengthen connection. Demonstrated passion and dedication to diversity and inclusion including inviting varied perspectives, fostering an inclusive work environment and supporting workforce diversity. Ability to benchmark both internally and externally to achieve best practices. Strong public speaking skills, evidenced by the ability to influence, inform and engage audiences through effective verbal communication. Active and ongoing involvement with the Hawaiian community, including meaningful outreach, partnership and service that creates measurable, positive community impact and supports long‑term well‑being. Preferred Qualifications Experience in the hospitality and resort industry with a luxury brand/property. Experience leading a diverse operational group – rooms, food and beverage, spa and merchandise. Experience working in Hawaii for over 5+ years. Bachelor’s degree in hospitality, business or a related field or equivalent experience. The hiring range for this position in Kapolei, HI is $185,500.00 to $248,800.00 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial and other benefits, dependent on the level and position offered. Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr