Shuttle Driver/House Attendant - Element Bozeman

Job Description

Job Description

This is a PM shift including weekends.

The House Attendant's responsibilities include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning assigned areas, setting up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning, and setting up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed.

QUALIFICATION STANDARDS:

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable State and an acceptable MVR (Motor Vehicle Driving Record (property-specific driving).

Physical requirements:

• Long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

Mental requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.

DUTIES & FUNCTIONS:

Essential:

• Take direction from management and see that their requests are carried out with the utmost importance.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Always comply with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ every two hours throughout the shift.
• Handle all requests for luggage assistance at check-in in a friendly, efficient, and courteous manner.
• Practice safe work habits to ensure the safety of guests, fellow employees, and self.
• Handle items for "Lost and Found" according to Hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete the daily assignment checklist and submit it to the supervisor at the end of the day.
• Be familiar with Hotel policies and house rules.
• Ensure that employees are, always, attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
• Put all equipment away properly after usage according to Aimbridge Hospitality standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Clean and dust floors daily according to Hotel standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in the proper area.
• Clean guest rooms as needed.
• Complete special projects as assigned by the Director of Operations.
• Attend meetings as required by management.
• Perform any other duties as requested by management.