General Clerk

Job Description

Job Description

Choose 1st Choice — we care about our people, offer great benefits, and create real opportunities to grow. With 20+ years of nationwide staffing success, we're here to help you thrive. We’re an equal opportunity employer and welcome all qualified applicants.

We are seeking two temporary administrative staff members to provide critical support to our Home and Community Based Options Waiver Supports Planner program. The ideal candidates will assist Support Planners with daily operational tasks, participant communication, scheduling, and case file management to ensure all participant charts are up to date and compliant.

Key Responsibilities

1. Participant Communication & Monthly Tracking

• Monthly Contact Calls: Conduct regular check-in phone calls with participants enrolled in the waiver program.
• Documentation: Accurately log the date, time, and outcome of each call (successful vs. unsuccessful) for the Support Planner's records.
• Escalation & Communication: Identify and promptly communicate any participant requests or concerns requiring a Support Planner's direct intervention.

2. Scheduling & Field Visit Coordination

• Visit Management: Assist Support Planners in scheduling bi-weekly field visits.
• Outreach: Contact participants and applicants to coordinate and confirm initial, quarterly, and annual visit schedules.

3. Case File & Chart Administration

• Chart Creation & Upkeep: Assist with establishing new participant charts and bringing existing charts completely up to date.
• Document Management: Handle physical and digital filing, make copies of important documents, and assist with document organization.
• Follow-Up: Coordinate with Support Planners to request and track any missing documentation required for participant files.

Qualifications & Skills

• Strong verbal and written communication skills for professional phone interactions.
• Exceptional organizational skills with high attention to detail for case file management.
• Ability to manage time effectively, handle confidential information securely, and work collaboratively in an office environment.
• Comfort using office technology, phone systems, and database/document management tools.

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.