Dept Mgr - Ladies'

Job Description

Job Description

Overview

The Department Manager is responsible for assisting with the daily operations and sales of a specific department within the store. This individual ensures a high level of customer service, drives sales within their department, helps train and guide associates, and maintains a clean, organized, and visually appealing department. The Department Manager supports store leadership and may assume broader responsibilities in the absence of the Store Manager or Assistant Store Manager.

Duties and Responsibilities

• Support the “Cavender’s Culture” and drive our Mission, Vision, and Values
• Supervise and support department associates to ensure excellent customer service, optimizing sales through customer conversion, units per transaction, average dollar sales and average unit retail, and efficient department in-stock, merchandise presentation and general departmental operations
• Maintain knowledge of store and company policies, ensuring departmental compliance
• Monitor department appearance, cleanliness, and organization to reflect Cavender’s brand image
• Assist in hiring, training, and onboarding of new department associates
• Help track department performance and contribute to achieving store goals for sales, payroll, and customer experience
• Monitor and correct timecard exceptions and missed punches for department associates
• Maintain an active role in personal selling and serve as a product expert and trainer in the department
• Coach team members on sales techniques, product knowledge, and company expectations (ADS, UPTs, etc.)
• Open and close department and store as directed and support full-store operations as needed
• Handle and escalate customer issues or personnel matters within the department
• Practice shrinkage control and loss prevention practices, reporting any concerns promptly
• Contribute to a safe and secure store environment and report incidents or hazards
• Assist store leadership with storewide initiatives and other duties as assigned

Qualifications and Requirements

• Proven ability to sell product and manage a retail department. Ability to manage store shifts effectively
• Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement
• Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks
• Ability to read and understand the meanings of words and effectively respond
• Ability to analyze information and write reports
• Associate must be able to stay alert and productive during work hours assigned

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at View phone number on ziprecruiter.com or visit your nearest Cavender’s store.