Relationship Banker

Senior Community Banker

The Senior Community Banker is responsible for providing excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments. The position will also answer client inquiries, resolve issues, and promote the bank's products and services that best meet the client's needs.

Essential functions include:

• Processing complex client transactions in a professional and efficient manner while following established procedures.
• Accepting payments for various financial transactions and ensuring associated tasks are promptly and accurately processed.
• Completing additional transactions including, but not limited to, issuing cashier's checks, certified checks, EE bond and money orders; processing stop payment orders and change orders; processing and issuing receipts on items left for collection, night drop and mail deposits.
• Processing fed cash orders.
• May approve unusual or large dollar amount transactions.
• Balancing cash drawer according to established procedures and standards, paying special attention to reporting and collection of teller cash differences and operating losses.
• Maintaining the highest level of security by ensuring that security procedures are followed, and transactions are properly documented and recorded; completing IRS forms for large currency transaction reporting by following established procedures and ensuring compliance with federal regulation.
• Upholding the confidentiality, integrity, and safekeeping of all sensitive client information, currency, coin, and other negotiable instruments.
• Balancing cash vault according to established procedures and maintaining vault limits.
• Processing requests for foreign currency transactions.
• Identifying potential fraud accounts and taking appropriate action to prevent loss.
• Providing support and assisting in balancing the ATM machine in a secure, timely, and accurate manner according to established procedures.
• Following all established procedures to ensure compliance with federal regulations.
• Maintaining strong knowledge of products and services and recommending appropriate products and services by explaining features and benefits to clients.
• Assisting team members with transactions and questions and may help train on processes and procedures; may assist with escalated situations.
• Assisting with on-boarding new Community Bankers to the team.
• Answering client questions, addressing client concerns and providing resolutions to inquiries.
• Actively promoting banking products and services to the community.
• Collaborating with other team members to ensure a positive banking experience for all clients.
• Understanding overall banking operations and assisting management with operational duties.
• May begin to learn basic functions related to opening and closing accounts as well as quote client deposit rates.
• Complying with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Assisting with client outreach and demonstrating support for company culture.
• Fostering and preserving a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company's mission and vision.

Qualifications include:

• High school diploma or equivalent required.
• Two years' experience in banking, client service, or related field with cash handling experience.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication capabilities.

Working conditions include:

• Duties performed in a professional office environment.
• Requires travel to other bank locations.
• Availability to work on Saturdays.
• Overtime may be required.
• Extended periods of standing and ability to lift fifty pounds.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.