Aesthetician w Cool Sculpting Experience Hydrafacial skinpen pref

Job Description

Job Description

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About Serotonin Centers:
Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Aestheticians deliver advanced
skin care treatments and personalized experiences that help clients look and feel their best. Using our tech stack
—Zenoti, GHL, and digital tools—you will provide exceptional aesthetic services while supporting overall client
wellness and center success.
Role Overview:
The Aesthetician provides expert-level skin care services, including HydraFacial, chemical peels, and
microneedling, while educating clients on treatment plan options and post-care routines. You will collaborate
with team members, contribute to sales goals, and uphold Serotonin’s standards of excellence in client
experience and safety.
Key Responsibilities
1) Skin Care Consultations & Personalized Treatments
Conduct thorough skin care consultations to understand client concerns and goals.
Perform HydraFacial, chemical peels, and microneedling treatments with precision and expertise.
Tailor treatments to match client needs and chosen packages or membership for maximum treatment plan
satisfaction.
SMART Goal: Complete 100% of scheduled consultations and treatments; achieve ≥90 client satisfaction on posttreatment surveys.
2) Client Education & Product Recommendations
Educate clients on treatment benefits, post-care routines, and premium skin care products.
Upserve and recommend products to enhance treatment outcomes and client wellness.
SMART Goal: ≥80% of clients receive personalized product recommendations; maintain ≥60% product purchase
adherence.
3) Service Excellence & Engagement
Greet clients warmly and create a relaxing, rejuvenating environment.
Engage in meaningful conversations to build trust and long-term relationships.

SMART Goal: Maintain NPS ≥90; achieve ≥80% repeat booking rate for aesthetic services.
4) Sales & Membership Support
Promote memberships, packages, and center services aligned with client goals.
Collaborate with team members to meet monthly sales and membership targets.
5) Safety & Compliance
Maintain HIPAA and biohazard compliance; follow rigorous safety protocols for all treatments.
Ensure proper sanitation and sterilization of tools and treatment areas.
SMART Goal: Zero compliance violations; 100% completion of safety training annually.
6) Team Collaboration & Professional Development
Participate in daily huddles; keep trackers current and aligned with center goals.
Attend all role-based meetings and complete compliance training in SeroConnect (Internal LMS).
Engage in ongoing education to stay current with industry trends and new techniques.
SMART Goal: ≥95% attendance at huddles/meetings; complete ≥1 professional development activity monthly.
Core KPIs & Targets
Client Satisfaction (NPS): ≥90
Treatment Completion Rate: 100%
Product Recommendation Adherence: ≥60%
Compliance & Documentation Accuracy: 100%
Qualifications
State Licensed Aesthetician with proven experience in HydraFacials, chemical peels, and microneedling.
Exceptional interpersonal skills; ability to create a welcoming and professional environment.
Strong ability to work independently while collaborating effectively within a team.
Prior sales experience and willingness to upserve skin care products.
Proficiency in Zenoti and general business platforms.
Tech Stack & Tools
Zenoti — POS, scheduling, documentation, billing.
GHL — CRM and marketing automation.
Email & Teams — communication and coordination.
Center trackers and whiteboard — daily goals and performance metrics.