Medical Assistant (Certified and Non-Certified)

Position Summary

Under the direction of the Clinical Supervisor, the Medical Assistant (MA) provides clinical and administrative support to providers and healthcare teams to ensure efficient, high-quality patient care. This position assists with patient intake, clinical procedures, care coordination, documentation, and follow-up activities while supporting a patient-centered approach to care. Medical Assistants may assist with tracking missed appointments, emergency room visits, and hospital admissions, and may provide both clerical and clinical support as needed. Supports and follows the vision, mission, goals, and objectives of Family Healthcare of Hagerstown.

Placement as a Medical Assistant will be determined based on education, certification, experience, and organizational needs.

Responsibilities and Duties

Clinical Support and Patient Care

• Assist providers and clinical staff in delivering quality patient care within a community health center setting.
• Prepare patients for examinations, procedures, and treatments.
• Obtain and document patient vital signs, health histories, and other clinical information.
• Perform clinical procedures and point-of-care testing within scope of practice and organizational policies.
• Administer medications, vaccines, and treatments as directed and authorized.
• Provide patient education regarding medications, procedures, testing, treatment plans, and follow-up care.
• Assist providers during examinations and clinical procedures.
• Ensure exam rooms are properly stocked, equipped, and prepared for patient visits.
• Maintain accurate and timely documentation within the Electronic Health Record (EHR).

Administrative Support

• Assist with tracking missed appointments, emergency room visits, hospital admissions, and follow-up care activities.
• Schedule patient appointments and coordinate referrals as assigned.
• Support patient outreach and communication efforts.
• Assist with data entry, scanning, record management, and other administrative functions.
• Operate office equipment and healthcare technology systems effectively.

Customer Service and Quality

• Demonstrate respect, professionalism, and compassion toward patients, families, visitors, and coworkers.
• Promote a positive patient experience through exceptional customer service and communication.
• Support organizational quality improvement initiatives and patient-centered care efforts.

Safety and Professionalism

• Adhere to all infection control, safety, confidentiality, and regulatory requirements.
• Maintain compliance with organizational policies and procedures.
• Foster positive working relationships with patients, providers, staff members, and community partners.
• Participate in continuing education and professional development activities.
• Perform other duties as assigned.

Benefits

Generous benefits package including accrued paid time off, seven (7) paid holidays, and one Anniversary Award after the first year of employment. Eligible employees may elect health, vision, and dental coverage (employee only, employee and child, employee and spouse, parent and child, or family plans). Additional benefits include company-paid Life and AD&D insurance, Long-Term Disability coverage, Employee Assistance Program (EAP), and a 403(b) retirement plan with company match. Voluntary benefits include cancer, hospital indemnity, accident coverage, and more.

Requirements

Position Qualifications

Education

• Completion of a Medical Assistant training program required.

Experience

• Family Practice, Primary Care, Pediatrics, or Community Health experience preferred.
• Ability to interact effectively with diverse patient populations, healthcare professionals, and community partners.
• Proficient typing skills with the ability to efficiently document within the Electronic Health Record (EHR).
• Basic computer skills required, including the ability to navigate software applications, electronic documentation systems, and healthcare technology.

Licensure/Certifications

Medical Assistant (Non-Certified)

• Current Basic Life Support (BLS) certification required.

Medical Assistant (Certified)

• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent nationally recognized credential preferred or required based on assignment.

Other Requirements

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to maintain confidentiality and professionalism.
• Commitment to providing compassionate, patient-centered care.
• Ability to work effectively in a fast-paced team environment.

Physical and Mental Effort

Physical

Moderate physical effort is required. Position involves prolonged periods of sitting, standing, walking, bending, reaching, and moving between patient care areas. Requires manual dexterity for clinical procedures, documentation, computer use, and operation of medical equipment. Ability to lift, carry, push, and pull up to 25 pounds occasionally. Normal vision and hearing, with or without reasonable accommodation, are required to safely perform patient care responsibilities.

Mental

Frequent periods of concentration, attention to detail, and sound judgment are required while documenting patient information, supporting clinical operations, coordinating care activities, and communicating with patients and providers. The position requires the ability to prioritize multiple responsibilities, adapt to changing patient needs, and function effectively in a fast-paced healthcare environment with frequent interruptions.

Sensory

Must be able to effectively communicate in spoken English and possess the ability to read, write, and comprehend English. Requires visual acuity sufficient to assess patient conditions, review records, administer treatments, utilize healthcare technology, and safely perform essential job functions.

ENVIRONMENTAL AND WORKING CONDITIONS:

Work is performed in a modern, well-equipped healthcare clinic environment. Daily interaction with patients, family members, providers, staff members, students, volunteers, and community partners is required. Frequent use of medical equipment, computers, telephones, electronic health records, and other healthcare technology is expected.

Potential exposure to bloodborne pathogens, infectious diseases, bodily fluids, communicable illnesses, sharps, and other healthcare-related hazards may occur. Employees are required to utilize appropriate personal protective equipment (PPE) and adhere to all infection control, OSHA, CDC, and organizational safety standards.

The position may involve frequent interruptions, varying patient volumes, and a fast-paced clinical environment. Adherence to patient confidentiality, workplace safety, and professional standards is required at all times.