General Manager I - Clayton, IN

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. YOUR ROLEAccountable for managing all aspects of a high-volume Multi-Client logistics operation. Ensure consistent high level service quality and customer satisfaction, profitable, cost-efficient operations and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.WHAT ARE YOU GOING TO DO?Coordinate and provide direction for customer service efforts from all station departments. Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customer’s needs. Daily communications with the customer to discuss service needs and potential problems.Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.Responsible for the organic growth and development of additional business opportunities with existing customers. Ensure safety, maintain quality, establish and monitor cost control programs.Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts. Work with government departments, social groups, etc. Oversee operations management within the company guidelines. Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs. Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.Encourage use of Performance Management system in all facets of the operation. Maintain the contracts quality performance objectives through the continuous improvement processes. Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance. Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Utilize Performance Management projects to guide managerial staff to monitor and control costs on a weekly basis. Daily administration of contract, including preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility. Negotiate and enforce collective bargaining agreement where applicable. Perform other duties as assigned.WHAT ARE WE LOOKING FOR?Education and Experience:Bachelor’s Degree in Business, Logistics, 3PL or Transportation. Master’s Degree preferred.Minimum ten years relevant experience.Expertise in operations and business management.Experience managing big box retail operations3PL Industry experienceSkills: Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulationsIn depth, experience-based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing peopleCharacteristics:Exceptional planning, time management, collaboration, decision making and organization skillsEvident business acumen in managing multi-site organization, P&L Management, budgeting and forecasting and operational planning and problem solving.Ability to analyze complex problems and develop appropriate solutions.WHAT DO WE HAVE TO OFFER?With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: View email address on click.appcast.io. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.Information provided is true and accurate. False statements or information will result in the application voided.Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.401(k) with company match.Flexible Paid Time Off programs including company paid holidays.Tuition reimbursement program.