Referral Nurse Navigator (RNN)

LOCATION: FULLY REMOTE WITHIN CONTIGUOUS UNITED STATESSUMMARYThe RNN (Referral Nurse Navigator) is the primary liaison between AristaMD clients and our network of specialists, routing referrals, requests, and consultations, ensuring all of the above are routed accurately and appropriately. This person will work within several electronic health record (EHR) systems while leveraging a suite of other technology platforms to accomplish daily tasks.ESSENTIAL DUTIES & RESPONSIBILITIESSubmits accurate eConsults on behalf of primary care providers.Ensures all assigned sites are continually reviewed for eConsult referrals.Follows up on all saved and pending eConsults to be completed and notifies provider of pending items needed for eConsult submission.Ensures accuracy of grammar and structure of eConsults.Routes referrals once a disposition has been made by specialist.Triages and processes submittable vs. non submittable referrals in clinic referral inboxes.Notifies primary care providers with any responses from the AristaMD specialist.Supports RNN team by assisting in busy clinic sites when available or needed.Covers assigned clinic's eConsult referral in baskets, attaches appropriate documents and submits eConsult to specialist, and communicates the recommendations back to the referring provider.Monitors overdue eConsults and communicates information to RNN Manager.Responsible for logging all eConsults which are unable to be submitted.Assists other AristaMD teams in input regarding clinic workflow and AristaMD app efficacy.Quarterly, reviews eConsults per specialty to identify quality improvement areas and complete spreadsheets, as applicable.Reviews completed eConsults to submit for review for QA meeting.QUALIFICATIONS I COMPETENCIES I SUCCESS FACTORSQualifications:Bachelor's degree preferredCurrent, unrestricted LPN, LVN, or RN license required2+ years' experience in the nursing fieldFamiliarity with eConsults, referral management, and utilization managementCompetencies:Proficient with any of the major EHR platformsProficient in Google Suite and Microsoft SuiteComprehensive understanding of various medical specialties and their consultation needsSuccess Factors:Excellent customer service skillsetAbility to build strong relationshipsTechnically savvyInternally motivatedAbility to establish, maintain and meet deadlinesHighly self-motivated; takes initiativeProactive - identifies and resolves issues; accountableHas a strong sense of urgency and follow-up with attention to detailAbility to work in a fast-paced growth environment which requires prioritization and the ability to multi-taskAbility to collaborate and work effectively as a teamSelf-starter possessing a can-do attitudeJ-18808-Ljbffr