NEMT Driver

Job Description

Job Description

Company: Rapid Care Innovation Transport, LLC
Location: Cedar Rapids, Iowa
Employment Type: Full-Time / Part-Time

Position Summary

Rapid Care Innovation Transport, LLC is seeking compassionate, dependable, and safety-focused Non-Emergency Medical Transportation (NEMT) Drivers to provide safe, reliable, and professional transportation services to members traveling to and from medical appointments. The ideal candidate demonstrates excellent customer service, maintains a strong commitment to safety, and treats every passenger with dignity and respect.

Essential Duties and Responsibilities

• Safely transport members to and from medical appointments, dialysis centers, hospitals, rehabilitation facilities, and other healthcare locations.
• Arrive at scheduled pickup locations on time and maintain a high level of punctuality.
• Assist members with entering and exiting the vehicle, including those using wheelchairs, walkers, or other mobility devices.
• Properly secure wheelchairs and mobility equipment according to company safety procedures.
• Conduct thorough pre-trip and post-trip vehicle inspections and promptly report any maintenance or safety concerns.
• Maintain the cleanliness and overall appearance of assigned vehicles.
• Communicate effectively with dispatch regarding trip status, delays, cancellations, and scheduling updates.
• Complete all required trip documentation accurately and in a timely manner.
• Operate GPS, dispatch software, and company mobile applications as required.
• Comply with all federal, state, local, broker, and company policies and regulations.
• Maintain confidentiality of member information and comply with HIPAA privacy requirements.
• Provide courteous, respectful, and professional customer service at all times.
• Respond appropriately to emergencies and immediately notify dispatch of any incidents or accidents.
• Participate in required company meetings, safety training, and continuing education.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or GED preferred.
• Valid driver's license with a clean driving record.
• Minimum age of 21 years (or as required by insurance).
• Ability to pass criminal background checks, drug screening, and motor vehicle record review.
• CPR and First Aid certification preferred (or willingness to obtain).
• Previous NEMT, medical transportation, customer service, or professional driving experience is preferred but not required.

Knowledge, Skills, and Abilities

• Excellent driving and defensive driving skills.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Compassion, patience, and respect for elderly and disabled individuals.
• Ability to follow written and verbal instructions.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Basic smartphone and GPS navigation skills.

Physical Requirements

• Ability to lift, push, or pull up to 75 pounds, with assistance when necessary.
• Ability to assist passengers using wheelchairs and mobility equipment.
• Ability to sit for extended periods while driving.
• Ability to bend, kneel, reach, and stand frequently throughout the workday.
• Ability to work in varying weather conditions.

Work Schedule

• Full-time and part-time positions available.
• Some evenings, weekends, holidays, and overtime may be required based on operational needs.

Benefits (if applicable)

• Competitive hourly pay
• Paid training
• Flexible scheduling
• Paid time off
• Health, dental, and vision insurance
• Performance incentives
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