Assistant General Manager

Job Description

Job Description

Job Opportunity at J&P Asset Management

Assistant General ManagerJob Description

J&P Asset Management is excited to announce an opening for the position of Assistant General Manager. This Full-Time opportunity is perfect for a driven and proactive professional looking to advance their career in property operations management. The Assistant General Manager will play a crucial role in supporting the General Manager to ensure high-quality property operations and excellent guest satisfaction. This is an on-site position that requires a dedicated individual who is efficient in handling daily operational challenges with a strategic outlook. As this is not a remote job, the selected candidate will be expected to work at our premises, engaging directly with the operations team and our valued guests.

Duties and Responsibilities

• Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.
• Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.
• Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.
• Monitor cash handling and deposit procedures at the front desk; ensure office is properly closed at shift end.
• Enforce all safety, cleanliness, and Master Key policies to protect guests, team members, and property.
• Serve as the lead contact for guest incidents, including police matters, guest removal, medical emergencies, fires, and natural disasters.
• Conduct property walks, review open service requests, and ensure all arriving guests are assigned rent-ready rooms.
• Coordinate with housekeeping and maintenance teams to address guest needs and room readiness.
• Support guest billing processes by verifying payment methods and ensuring charges align with the approved payment type.
• Interview job applicants and recommend candidates for hire.
• Assist with new hire paperwork, onboarding, and on-the-job training.
• Assign daily tasks, redirect team members when necessary, and reinforce the use of PPE and adherence to safety protocols.
• Provide daily updates to the General Manager and report any major issues requiring follow-up.
• Perform other job duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in hotel operations, hospitality, or customer service preferred.
• Supervisory experience strongly preferred.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Basic math and computer skills required.
• Strong leadership, decision-making, and customer service skills.
• Must be legally authorized to work in the United States without current or future visa sponsorship.
• Employment is subject to E-Verify verification.
• Must be at least 18 years of age.
• Must be able to stand and walk for extended periods, including up and down stairs.
• Must be able to bend, kneel, stoop, and reach to perform inspections and assist with daily operations.
• Must be able to lift/move up to 25 pounds independently and up to 50 pounds with assistance.
• Must be able to use a computer, phone, and standard office equipment for extended periods.
• Must be able to detect odors such as smoke, gas, or strong cleaning products to help maintain a safe environment.
• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor weather conditions.
• Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. J&P participates in E-Verify.