Patient Access Specialist

Patient Access SpecialistPart-time patient scheduler for NEW MUSC Kiawah Island therapy clinic.The Patient Access Specialist has, at minimum, a high school diploma or GED and serves as the initial contact for patients and customers, both in-person and via telephone. The primary responsibilities include assisting patients with scheduling, completing financial clearance activities, and enhancing the overall patient experience within the clinic by:Appointment Scheduling: Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments, including new and returning patients.Insurance Verification: Verifies and updates patients' insurance and demographic information, ensuring accurate billing and compliance with payor requirements.Forms Completion: Follows regulatory and organizational processes to ensure patients complete necessary forms for compliance.Insurance verification: Verifies insurance benefits and addresses patient inquiries or directs them to the appropriate resources within the health system.Registration and Billing: Enters appointment information, facilitates registration, prepares patient documents, and determines patient financial responsibility.Patient Assistance: Assists patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices.Productivity and Compliance: assists in maintaining clinic scheduling density and productivity benchmarks, maintains accurate records, and ensures compliance with regulations.Problem Resolution: Identifies and resolves issues promptly and professionally.Additional Job DescriptionBachelor's degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.Physical RequirementsMobility & PostureStanding: ContinuousSitting: ContinuousWalking: ContinuousClimbing stairs: InfrequentWorking indoors: ContinuousWorking outdoors (temperature extremes): InfrequentWorking from elevated areas: FrequentWorking in confined/cramped spaces: FrequentKneeling: InfrequentBending at the waist: ContinuousTwisting at the waist: FrequentSquatting: FrequentManual Dexterity & StrengthPinching operations: FrequentGross motor use (fingers/hands): ContinuousFirm grasping (fingers/hands): ContinuousFine manipulation (fingers/hands): ContinuousReaching overhead: FrequentReaching in all directions: ContinuousRepetitive motion (hands/wrists/elbows/shoulders): ContinuousFull use of both legs: ContinuousBalance & coordination (lower extremities): FrequentLift/carry 50 lbs. unassisted: InfrequentLift/lower 50 lbs. from floor to 36": InfrequentLift up to 25 lbs. overhead: InfrequentExert up to 50 lbs. of force: FrequentExamples:Transfer 100 lb. non-ambulatory patient = 50 lbs. forcePush 400 lb. patient in wheelchair on carpet = 20 lbs. forcePush patient stretcher one-handed = 25 lbs. forceVision & SensoryMaintain corrected vision 20/40 (one or both eyes): ContinuousRecognize objects (near/far): ContinuousColor discrimination: ContinuousDepth perception: ContinuousPeripheral vision: ContinuousHearing acuity (with correction): ContinuousTactile sensory function: ContinuousGross motor with fine motor coordination: ContinuousOlfactory (smell) function: ContinuousRespirator use qualification: ContinuousWork Environment & ConditionsEffective stress management: ContinuousRotating shifts: FrequentOvertime as required: FrequentLatex-safe environment: ContinuousIf you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.