Night Audit - Home2 Suites

Are you someone who enjoys working independently, staying organized, and creating positive guest experiences? Home2 Suites by Hilton is seeking a dependable and detail-oriented Night Auditor to join our Front Office team.

In this full-time, year-round role, you will help ensure the smooth overnight operation of the hotel while providing exceptional guest service during evening and overnight hours. You will assist guests with check-ins and check-outs, handle overnight reporting and balancing procedures, and help maintain a safe, welcoming, and organized environment throughout the property. If you enjoy working independently while still being part of a supportive hospitality team, we would love to have you join us.

At Home2 Suites by Hilton, we are committed to providing modern comfort, friendly service, and an exceptional stay experience for every guest. As part of the Hilton brand family, we take pride in delivering hospitality that makes guests feel at home whether they stay one night, one week, or longer.

Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, excellence, and family. Join a company where your work matters and your expertise is valued.

We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Position Details:

Schedule: Full-Time, Year-Round

Shifts: Overnight shifts required; schedule may include weekends and holidays

Location: Home2 Suites by Hilton

Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
• Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
• Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Key Responsibilities:

• Greet guests warmly and provide exceptional customer service during overnight hours
• Complete guest check-ins and check-outs accurately and efficiently
• Perform nightly audit procedures, including balancing reports, reconciling accounts, and preparing daily financial reports
• Handle guest questions, concerns, and requests professionally and promptly
• Maintain accurate guest billing and payment records
• Monitor hotel security and safety procedures throughout the overnight shift
• Maintain cleanliness and organization of the front desk and lobby areas
• Coordinate with housekeeping, maintenance, and management teams regarding overnight updates and guest needs
• Answer phone calls and assist with reservations as needed
• Follow Hilton brand standards, hotel policies, and operational procedures

Skills & Requirements:

• Previous front desk, customer service, or hospitality experience preferred
• Previous night audit or cash-handling experience preferred
• Strong attention to detail and organizational skills
• Comfortable working independently during overnight hours
• Strong communication and problem-solving abilities
• Basic computer skills and ability to learn hotel management systems
• Ability to multitask and remain calm in a fast-paced environment
• Flexible availability, including weekends and holidays
• Positive attitude and guest-focused mindset

Performance Measurement:

Success in this role will be measured by accuracy of nightly reporting, guest satisfaction, operational efficiency, adherence to Hilton brand standards, and contribution to a safe and welcoming overnight guest experience.

If you enjoy working overnight hours, providing exceptional guest service, and being part of a supportive hospitality team, we would love to welcome you to Home2 Suites by Hilton as our next Night Auditor!