Call Center Representative - Urgent Need

Position : Call Center Representative - Urgent Need Location : Tempe, AZ Duration : 6 Months Contract 1st Shift (M-F) Essential Job Functions: Answer incoming customer inquiries by phone and email Places ordersfor customer by phone, email and fax for shipment from BPV for over 4000 products codes Determines requirements by working with customers Utilize a customer relationship application and /or database to record activities and research product information Provide support and assistance to the outside sales force Handle requests for returned product Work with other teams cross-functionally to resolve customer and sales force issues Respond to inquiries by clarifying desired information; research, locate, and provide information Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems Fulfill requests by clarifying desired information; completing transactions; forwarding requests Update job knowledge by participating in educational opportunities Enhance client reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Works with customers to resolve issues and insure that escalations are quickly and effectively handled Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives Basic Skills/Competencies Required: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking Ability to be flexible in work schedule, including a willingness to work overtime as needed Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate Positive and Professional attitude Education Required: High School Diploma Experience Required: One (1) or more years customer service experience desired, one year Call Center experience a plus