PT - Night Crisis Care Center Front Desk Specialist

Front Desk Specialist, Part timeNormal Work Hours/Days: 7:00 p.m. - 7:30 a.m. Saturday - Sunday (Every Other Weekend)Location: Crisis Care CenterThe Crisis Care Center is designed to provide crisis stabilization to individuals experiencing a behavioral health and/or substance use crisis and reduce pressure on law enforcement and local emergency departments. Once the crisis has been resolved and the individual has been stabilized,they will be linked with a community mental health provider for on-going services. This position is responsible for the daily registration of all individuals seeking treatment services and involves various secretarial duties in a crisis setting. Work requires initiative and independent judgment in the handlingof delegated administrative duties. Confidentiality and discretion are essential in this position.Supervised by: Crisis Operation ManagerPRIMARY JOB FUNCTIONS:Register and complete intake forms for processing of individuals presenting for assessment and/or admission to the Crisis Care Center including obtaining copies of identification and any necessary paperwork to complete intake processComplete point of entry in Avatar to ensure accurate processing of individuals receiving servicesAct as the Crisis Care Center receptionist answering a multi-line phone systemGreet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needsProvide community resource assistance to the public and other service providersProvide historical reference by utilizing filing and retrieval systemsMake copies of correspondence and other printed materialProvide secretarial support for the Crisis Care Center staffDistribute incoming mail and other materialReceipt and deposit any monies collected at the Crisis Care Center (including cash and checks)Maintain the Crisis Care Centers fax machine, laser printers, photo copier, and other office equipment as neededLearn to operate new office technologies as they are developed and implementedMaintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.Other special projects or duties as assignedMINIMUM QUALIFICATIONS:One year of secretarial/office experienceKnowledge and experience of relevant software applications word processing and spreadsheets using Microsoft Word and ExcelPreferred knowledge of community providers and servicesPreferred Typing Speed 40 wpmKNOWLEDGE, SKILLS AND ABILITIES:Excellent verbal and written communication skills to comfortably communicate with consumers, employees, and the publicAbility to pay attention to detail while preparing reports effectivelyExcellent time management skills while organizing and prioritizing numerous tasksKnowledge of modern business practices, procedures, and equipmentAbility to admit clients and scan documents into the electronic health recordAbility to retrieve medical records from the electronic health record and send to follow-up providers in accordance with federal laws and regulations regarding release of medical recordsTrained in or willing to be trained in crisis intervention, specifically Therapeutic Options #J-18808-Ljbffr Jefferson Blount St Clair Mental Health Authority