Mobile Device Engineer

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Title: Mobile Device Engineer
Location: New York (80% Remote 20% Office - Downtown NYC)
Duration: 6 Months

Job Description:
The Mobile Engineer will be responsible for supporting and maintaining smartphone and tablet-based solutions for the Customer. The engineer should have experience with Apple/IOS devices Apple systems such as Apple Business Manager (ABM) Apple Developer Enterprise program iCloud and provisioning & support activities. Experience with iOS development is a plus but not necessary.

Experience with Mobile Device Management systems such as Microsoft Intune and Workspace One UEM (AirWatch) is required. Candidate should have some experience working in a highly secure environment and be comfortable navigating VPN and firewalled systems.

Ability to think constructively and communicate technology conversion effort steps is required. Strong written communication skills and ability to work in an interrupt-driven environment is a must.

Android device experience a plus. Additional experience with Windows systems and/or SCCM a plus.

Role Responsibilities:
Use Microsoft Intune and Workspace One to manage end-user devices including:

o Defining and assigning device policy
o Importing and assigning software packages
o Device reporting

Perform 2nd and 3rd - level troubleshooting - resolving device provisioning issues software and policy deployment issues and handling user issues

Coordinate and advise level-1 support groups
Coordination with logistics vendor for installations and field service calls
Create documentation for configurations and support procedures
iOS Beta and General Release testing

Requirements and Experience:
Experience with Mobile Device Management systems (Intune Workspace One/AirWatch preferred though others are acceptable) and iPhone management
Deep knowledge of Apples ecosystem (iOS and Macs) iOS troubleshooting and maintenance including Apples Device Enrollment Program (DEP) aka Apple Business Manager
Experience creating custom iOS/Mac Mobile configuration payloads is a must
Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator APU (Apple Provisioning Utility) iOS/Mac Shortcuts and Automator Workflows for iOS is a big plus
Understanding of iOS Enterprise Developer Account Management is a plus
Experience with remotely troubleshooting WiFi and cellular connectivity issues
Experience working in a secure environment (navigating firewalls and VPNs)
Knowledge of how device and software certificates are used and applied
Minimum of five (5) years of experience in a technical support role (e.g. technical support engineer desktop support engineer IT help desk technician etc.)
Good communication skills (documentation skills a plus)
Ability to diagnose and troubleshoot technical issues in an enterprise environment
Knowledge of computer architectures mobile devices and peripheral products
Ability to work collaboratively and independently to manage prioritize track and follow-through on multiple tasks in parallel to meet challenging deadlines

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

IC