Medical Assistant - Internal Medicine

Medical Assistant Position

The County of Riverside's Riverside University Health System (RUHS), Internal Medicine Division is seeking a qualified Medical Assistant to join their MSC Internal Medicine team located in Moreno Valley. This recruitment will also be used to fill additional Internal Medicine vacancies as they arise. This includes positions within CHC - Rheumatology, Cardiology, Endocrinology and Infectious Disease. Under direct supervision, Medical Assistants assist licensed professional medical staff within the Riverside University Health System (RUHS) by providing a variety of client/patient services, including basic administrative, clerical, and medical support services for clients/patients and the public; and other related duties as required. The most competitive candidates will possess at least two to three years of experience performing front office and/or back office support duties as a Medical Assistant in a healthcare setting. Experience using the Epic Electronic Medical Record (EMR) system is highly desirable. Spanish bilingual skills are required. Candidates must successfully complete and pass a County-administered bilingual proficiency assessment. Possession of a valid Basic Life Support (BLS) certification from the American Heart Association (AHA) is required. To be considered for this position, applicants must upload copies of both their Medical Assistant Certification and American Heart Association (AHA) BLS card to their application profile at the time of submission.

Work schedule and/or shift times (subject to change upon operational needs): MSC Internal Medicine: 5/40: Monday - Friday 8:00am-4:30pm with one Late stay 9:00am-5:30pm.

Riverside University Health System provides a wide range of primary and specialty care services across 13 Community Health Centers (CHCs) throughout Riverside County. As federally qualified health centers, the CHCs operate on a sliding fee scale to ensure that some of the county's most vulnerable populations receive the care they need.

Whether it's preventive care, chronic disease management, Express Care, Mobile Health, or integrated specialty and behavioral health services, our teams are made up of dedicated healthcare professionals who are passionate about making a difference.

If you're committed to delivering compassionate care and eager to join a team that truly values community, connection, and making a meaningful difference, RUHS is the place for you!

Examples Of Essential Duties

Greet clients/patients at reception desk or counter; assist them in completing necessary documents and applications, answering routine questions and providing information; interview clients/patients to gather basic health related information (e.g., health status, living conditions, diet, residency, mobility, parenting skills, healthcare needs, etc.); register clients/patients using related computer information at time of appointment; obtain/verify patient demographic information; monitor client/patient behavior in the waiting room.

Obtain medical history and chief complaint, including allergies; assist patients in ambulation and transfer; maintain medical charts and schedule appointments for staff.

Perform routine medical data clerical tasks (e.g., typing, personal computer data input, filing, answering phones, etc.); inventory supply needs and help obtain medical and office supplies.

Verify patient's health insurance coverage; contact health insurance to verify insurance eligibility and/or authorization for treatment (if patient does not have health insurance coverage, refer patients to Admissions and Collections Clerk for assistance); may receive and record payment for clinic visit.

Submit treatment authorization requests into the EPIC database; check treatment authorization requests for completeness; follow-up on the status of treatment authorization requests.

Record information for each patient encounter such as medical procedure and diagnostic tests performed by physician or licensed personnel.

Prepare patients for examination, including positioning, draping, shaving, and disinfecting treatment sites; collect and record patient data including height, weight, temperature, pulse, respiration rate, blood pressure, and basic information about present and previous conditions; provide patient information and instructions as directed by medical staff.

Perform the following routine clinical procedures: Taking vital signs, administering medications (oral, sublingual, topical, vaginal, rectal, inhalation, immunizations and subcutaneous injections) or providing a single dose to a patient for self-administration; performing simple or automated visual testing, obtaining, but not interpreting, results; removing sutures or staples from superficial incisions or lacerations; may perform phlebotomy for blood draw or transfusion (with phlebotomy certification), as directed.

Perform ear lavage to remove impacted cerumen; assist with collection of non-invasive specimens such as urine, sputum, semen and stool; perform basic screening tests (e.g., electrocardiogram or visual acuity); perform Clinical Laboratory Improvement Act (CLIA) waived laboratory tests such as occult blood, ovulation tests, pregnancy, sedimentation rates, hemoglobin, urinalysis, and glucose screening.

Process physician orders, including laboratory, x-ray, EKG, and schedule all same day tests and appointments; ensure diagnostic tests are received prior to patient's visit.

Screen for eligibility for participation in health programs; assess client/patient progress and determine whether recommendations regarding health are being followed.

Provide feedback, verbally and in writing, to licensed professional staff regarding client needs and community responses to health services and programs; obtain and evaluate specific information regarding health problems in order to provide guidance and instruction; conduct formal and informal information sessions covering good health practices and available health services.

Make referrals to licensed professional staff. Additional Department Responsibilities:

• Obtain STAT referral authorizations for urgent specialty and service needs.
• Coordinate patient scheduling and rescheduling to maintain efficient clinic flow.
• Perform CGM and insulin pump data downloads for provider review.
• Process e-faxes and incoming clinic mail, routing items appropriately.
• Conduct patient warm calls and no-show outreach to support continuity of care.
• Manage In-basket requests, CRMs, and patient messages to ensure timely follow-up.
• Complete SPEC notes as required for specialty coordination.
• Administer vaccines as directed within Internal Medicine workflows.
• Room and discharge patients to support smooth transitions during clinic visits.
• Assist with monitoring and improving daily clinic workflow operations.
• Perform EKG, CCS, and other Internal Medicine procedure support not already listed in the job description.
• Return patient calls to provide follow-up and clarify provider instructions.
• Submit refill requests to providers based on patient needs and medication protocols.
• Maintain and replenish specialty-specific supply inventory beyond basic supply tasks.
• Process STAT referrals for specialty services and durable medical equipment (DMEs).
• Conduct point-of-care testing aligned with Internal Medicine specialty workflows.
• Float to other Internal Medicine specialty clinics (e.g., Rheumatology, Infectious Disease, Cardiology) as needed.
• Assist patients with MyChart activation to support digital access and engagement.
• Support room inventory management to ensure exam rooms remain fully stocked.
• Participate in Late Stay Schedule functions to support patient access within Internal Medicine.
• Contribute to achieving organizational metric goals related to access, quality, and performance.

Minimum Qualifications

Option I

Education: Completion of a certification program in medical assisting. Completion of a Medical Assistant certification program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or from an institution accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) is preferred.

Option II

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: One year performing front office/back office support duties as a medical assistant in a physician's or dentist's office, hospital, health center, or other healthcare setting.

All Options

Certification: Possession of a valid certification in Basic Life Support (BLS) from the American Heart Association is required.

Knowledge of: Relevant medical terminology; basic patient care and/or administrative techniques; medical assisting skills and the various types of materials and equipment related to outpatient care and their applications; methods of conducting or assisting patients (per medical care provider's instructions) with basic tests and treatments performed at an ambulatory care clinic; basic needs and problems of disadvantaged groups: the causes and treatment of medical and/or public health problems and the problems facing the educationally and economically disadvantaged.

Ability to: Communicate effectively orally and in writing; establish and maintain good relations with a wide range of social and ethnic groups as well as professional staff and community members; obtain and record accurate patient information, and perform routine clinical procedures; follow and implement activities according to written standardized procedures; perform clerical tasks (e.g., utilizing a personal computer for inputting pertinent client/patient information, answering phones, filing, etc.).

Testing: Positions designated as bilingual (