Training Coordinator

Job Overview Department/Unit: AMHS – Rev Cycle Development Training and Quality Work Shift: Day (United States of America) Salary Range: $54,690.00 - $82,035.00 The Training Coordinator is responsible for developing and overseeing the Academy Training Program for Access Services and selected clinic onboarding. The role involves designing, delivering, and evaluating training that supports the continuous improvement of access-related processes, ensuring that staff are competent, confident, and aligned with patient‑centered service standards. Responsibilities Develop comprehensive, multi‑dimensional training programs for adult learners, incorporating creative instructional methods. Train gateway teams and other Access Services staff on scheduling, pre‑registration, insurance eligibility and verification, authorization, and referral management. Deliver training on new system updates and enhancements while ensuring all content aligns with the department policy and procedure manual. Collaborate closely with Hospital, Practice, Center for Excellence, and Training Leadership Team to tailor training to operational changes across multiple system applications. Coordinate training schedules for Hospital and Clinic programs, ensuring timely delivery and faculty availability. Monitor training effectiveness, collect feedback, and implement continuous improvements to curriculum and delivery methods. Maintain compliance with HIPAA and other state/federal regulations concerning sensitive patient information. Document training activities and maintain records for audit and quality assurance purposes. Qualifications Prior experience in Access Services or related clinical registration roles. Strong instructional and facilitation skills with a proven ability to raise proficiency and build confidence among diverse learners. Knowledge of healthcare systems, patient‑centered customer service principles, and regulatory compliance (HIPAA, NY State statutes). Excellent communication and interpersonal skills. Ability to work collaboratively with multiple stakeholders across hospital, practice, and clinic settings. Additional Information Albany Med Health System is an equal opportunity employer.This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr