Case Manager

2055 Gees Mill Road Ste 326 Conyers, GA 30013 internship 0 Posted 3/31/2026 Apply by 6/1/2026 Application Deadline Passed Job Description Job Summary The Wraparound Support Officer will be responsible for coordinating and delivering holistic support services to beneficiaries through the Pelagie Wraparound Office. The role focuses on addressing social, educational, health, and economic needs by working closely with individuals, families, and community stakeholders to ensure sustainable impact. Key Responsibilities Provide comprehensive case management for beneficiaries, including assessment, planning, implementation, and follow-up Coordinate wraparound services such as education support, healthcare referrals, psychosocial support, and livelihood assistance Maintain accurate and up-to-date beneficiary records and documentation Work closely with program teams to align support services with organizational goals Liaise with external partners, service providers, and community leaders Monitor and evaluate beneficiary progress and outcomes Prepare regular reports on activities, progress, and impact Identify and escape high-risk or vulnerable cases for further intervention Support outreach and community engagement activities Ensure confidentiality and ethical handling of beneficiary information Requirements & Qualifications Required Qualifications Diploma or Bachelor\'s degree in:Social WorkCommunity DevelopmentPsychologySociologyOr a related field Experience ExperienceAt least 2-3 years experience in:Case managementCommunity-based programsNGO or non-profit work Key Skills & Competencies Key Skills & CompetenciesStrong interpersonal and communication skillsAbility to handle sensitive and confidential informationProblem-solving and critical thinking abilityGood organizational and time management skillsAbility to work independently and as part of a teamBasic computer skills (MS Office, data entry systems)Report writing and documentation skills Personal Attributes Personal AttributesCompassionate and empatheticHigh level of integrity and professionalismCulturally sensitive and respectfulPassion for community service and social impact Performance Indicators (KPIs) Performance Indicators (KPIs)Number of beneficiaries successfully supportedQuality and timeliness of reportsBeneficiary satisfaction and outcomesEffectiveness of referrals and service coordinationAccuracy of records and documentation Working Conditions Working ConditionsOffice-based with frequent fieldworkInteraction with diverse and vulnerable populationsOccasional travel within project areas #J-18808-Ljbffr Pelagie