Shift Leader

Shift Leader – Dunkin'At Dunkin', we know that coffee and donuts are just part of the recipe—great people are the heart of everything we do. As a locally owned and operated franchise, we're looking for enthusiastic and motivated Shift Leaders to support daily operations, coach team members, and deliver a great guest experience with every order.If you're ready to take the next step in your career with a team that values growth, fun, and coffee-fueled mornings, this is the role for you.What You'll DoLead by example and ensure a positive, team-oriented shift experienceSupport the management team by assigning tasks and coaching crew members throughout the shiftProvide fast, friendly, and accurate service to all guestsMaintain store cleanliness and ensure food safety procedures are followedMonitor shift performance and help meet sales and labor targetsOpen and close the restaurant as needed, following brand standardsHandle minor customer concerns and escalate as neededWhat You BringPrior experience in a supervisory or team lead role (food service or retail preferred)Strong communication and leadership skillsAbility to multitask and work well under pressureA positive attitude and commitment to guest satisfactionMust be at least 18 years oldWillingness to work a flexible schedule including early mornings, evenings, weekends, and holidaysPerks and BenefitsWhen you join the Dunkin' crew, you're not just joining a job—you're joining a brand that invests in you. Depending on eligibility, benefits include:Weekly PayFlexible scheduling that fits your lifeCareer growth and training opportunitiesMedical, dental, and vision insurancePaid time offTuition assistanceFree or discounted Dunkin' productsEmployee rewards and recognition programs401(k) optionsEmployee Assistance Program (EAP)