AUTOMOTIVE SERVICE ADVISOR

Job Description

Job Description

• Greet customers promptly and professionally, in person and by phone

• Build trust by actively listening to customer concerns and vehicle history

• Accurately document customer concerns and create detailed repair orders

• Perform walk-arounds and digital vehicle inspections when applicable

• Present maintenance and repair recommendations clearly and confidently

• Educate customers on vehicle condition, safety concerns, and future needs

• Obtain repair authorizations and manage approvals efficiently

• Communicate technician findings and diagnostic results to customers

• Coordinate workflow between technicians and management

• Schedule appointments and manage repair timelines

• Provide consistent status updates to customers

• Handle customer questions, objections, and concerns professionally

• Close repair orders, review invoices, and ensure accuracy

• Follow up with customers after service to ensure satisfaction

• Strong automotive knowledge of maintenance, repairs, and diagnostics

• Excellent verbal and written communication skills

• Strong sales skills with an ethical, customer-first approach

• Ability to explain technical information in easy-to-understand language

• Highly organized with strong attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Strong computer skills and experience with shop management software

• Professional appearance and positive attitude