Job File Coordinator

Job File Coordinator

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, who can prioritize and multi-task. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then YOU may be perfect for this opportunity! As a valued SERVPRO Franchise employee, you will receive the opportunity to learn and grow.

Primary Roles and Responsibilities:

1. Answer phones; receive and enter lead calls and job referrals
2. Dispatch job and follow-up
3. General administration
4. Create preliminary estimate
5. Scheduling appointments for Project Manager
6. Sending contracts and change orders to client on construction side
7. Mitigation Side: Xactanalysis uploads and communication
8. Monitor and ensure client requirements are followed
9. Review and validate initial field documentation
10. Daily job file coordination to include monitoring status, audit and work-in-progress
11. Prepare job file reports
12. Complete and review job file documentation for final upload and the audit process
13. Small office so assist other departments, as needed

Position Requirements:

• Entry level position – previous receptionist/customer service experience preferred
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated
• Ability to multi-task and prioritize
• Capability to work in a fast-paced environment
• Competent typing skills
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• High school diploma or equivalent
• Ability to successfully complete a background check and drug test subject to applicable law

Pay Rate: Competitive pay based on experience.

Hours: 40 hours/week Monday thru Friday, 8 am-5 pm. Flexibility to work overtime when required.

Benefits: 401(k)

Prefer a candidate from the NORCROSS/PEACHTREE CORNERS AREA/SURROUNDING AREAS.