Retail Supervisor

Retail SupervisorCreative Dining is hiring immediately for a full-time Retail Supervisor.Location: 3201 Burton St SE Grand Rapids, MI 49546Schedule: Full time schedule. Open availability required.Requirement: 1-2 years of experience required.Pay Range: $21-24YOU'D MAKE A GREAT ADDITION TO OUR TEAM! At Creative Dining, we believe in the power of hospitality to create connections and build community. If you're passionate about culinary excellence and making a real impact, you'll be a perfect fit for our team, where integrity, creativity, and teamwork are at the core of everything we do!Job SummaryAs the Retail Supervisor, you will oversee the retail dining services operation and ensure client expectations are met. You will manage staff, control food production, and maintain high service standards in a fiscally responsible manner, working collaboratively with the dining services team.Essential Functions/ResponsibilitiesStaff ManagementSupervise, train, and evaluate retail staff, handling scheduling, performance appraisals, and discipline.Oversee student worker supervision and involvement, fostering engagement and accountability.Provide training and onboarding support to ensure smooth integration of new team members.Sales & OperationsCoordinate retail sales activities, forecast food needs, manage inventory, and ensure compliance with budgetary controls.Support retail operations including concessions and grab-and-go services.Assist with Pete's Coffee shop operations and ensure service standards are met.Quality & PresentationMaintain food presentation standards and ensure cleanliness and safety in retail areas.Support short order cooking and ensure food quality aligns with expectations.Marketing & Customer RelationsPlan marketing initiatives, maintain customer satisfaction, and analyze operational performance.Act as a communication and relationships expert to enhance team dynamics and customer engagement.Menu & Equipment ManagementAssist with menu development, vendor selection, and ensure retail equipment is properly maintained.BENEFITS FOR OUR TEAM MEMBERSFull-time positions offer the following benefits to associates:Medical, Dental, Vision, Disability, Accident, Critical Illness Insurance & HSA Account with employer matchEmployer Paid Life InsurancePaid Time Off & Paid HolidaysQuarterly Bonus OpportunitiesComplementary Meals During ShiftsEarned Wage AccessRetirement PlanPositions located at Calvin University offer access to Calvin's library and campus gymQualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Creative Dining Services reserves the right to modify or change the essential functions of the job based on business necessity.