Customer Service Representative/Bilingual

Full-time

Wilgus Insurance Agency Inc

Job Description

Benefits/Perks

Paid Time Off
Professional Development
Job Stability in a growing industry

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person
Assist clients with updating policies, payments, and other services
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service

Qualifications

Knowledge of insurance products
High school diploma/GED required
Excellent customer service skills
Bilingual (English and Spanish)
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications

Apply

Vacancy posted 8 days ago

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