Workplace Support Specialist - Management Analyst 1 (TUNC)

Workplace Support Specialist

Job Class: Management Analyst 1

Agency: Administration Dept

Job ID: 94467

Location: St. Paul

Telework Eligible: Yes - one (1) day per week from home

Full/Part Time: Full-Time

Regular/Temporary: Limited

Who May Apply: Open to all qualified job seekers

Closing Date: 06/23/2026

Hiring Agency/Seniority Unit: Administration Dept / Administration-MAPE

Division/Unit: Operational Excellence

Work Shift/Work Hours: Day Shift

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually

Classified Status: Unclassified

Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

End Date: Up to two (2) years

FLSA Status: Non-exempt

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is being filled as a temporary (limited, unclassified) position for up to two (2) years. The appointment may be extended based on available funding and business needs, not to exceed three (3) years.

The purpose for this position is to provide support to the Department of Administration (Admin) divisions by supporting hybrid-capable conference rooms, delivering end-to-end support for hybrid and virtual meetings, and ensuring workstations and related equipment remain functional and properly maintained. This position also contributes to workplace operations, special projects, and process documentation supporting continuous improvement efforts that enhance service reliability and overall workplace experience. Responsibilities include, but may not be limited to:

• Coordination of ongoing troubleshooting, maintenance, training, and supporting resources of all Admin conference rooms with hybrid meeting technology.
• Providing end-to-end support for hybrid and virtual meetings, ensuring seamless execution, high quality participant experience, and effective collaboration for both in-room and remote participants.
• Supporting workstation equipment, ensuring workspaces are functional, along with timely resolution of user issues and maintenance of inventory of workstation assets.
• Providing administrative and operational support for workplace initiatives and related special projects.
• Other duties as assigned.

This position will be part of Admin's Office of Operational Excellence (OpEx). OpEx's mission is to develop an innovative, engaged, and inclusive workplace by setting up teams to be team-centric, results driven, and resilient. This position will be critical in achieving OpEx's mission by supporting workplace operations, leading special projects, and contributing to continuous improvement efforts that enhance the overall workplace experience.

Due to the nature of work performed, this position is primarily onsite Monday-Thursday with eligibility to telework (i.e., work from home) one (1) day per week on Fridays. With a telework arrangement, this telework arrangement is subject to change as requested by management to meet business/customer needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.

Minimum Qualifications

• One (1) year of experience with and including troubleshooting information technology, conference rooms, audiovisual equipment, workstation setup, meeting logistics, or related.
• Basic technical knowledge to support hybrid conference room and meeting/collaboration technology.
• Proficiency in the use of common Microsoft Office tools: Word, Excel, PowerPoint, SharePoint, and Teams.
• Communication skills to communicate technical information to non-technical audiences.
• Customer service and human relations skills to effectively work with and assist team members at all levels of the organization with relevant business needs.
• Organization and time management skills to prioritize multiple requests.

Preferred Qualifications

• Ability to design basic visuals or communication materials (e.g., slides, summaries, diagrams, checklists, templates, job aids, quick reference sheets, etc.) to support engagement activities and procedural rollouts.
• Ability to design and provide training on topics related to technical information to non-technical audiences.
• Technical writing experience to create business manuals, templates, memos, and other technical-related documents.
• Creative and innovative solutions, recommendations, and approaches in a constantly changing world of technological advancements.
• Ability to deal with ambiguity as problems encountered may not have any existing and/or clearly defined solutions or precedence.
• Champion change by continuously seeking and examining best practices.
• Interpersonal and human relations skills to develop and cultivate a strong team environment.

Additional Requirements

Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please indicate what assistance is needed.