Service Technician- Windows/Doors- Phoenix, AZ

Job Description

SCHEDULE: Monday- Friday 6 AM – 2:30 PM plus OT (Occasional Saturdays)

Location: 2200 E. Riverview Dr., Phoenix, AZ

Pay: $24-35/hr (Depends on experience)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Professionally represent MITER Brands and deliver exceptional customer service at all times.
• Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns.
• Troubleshoot, repair, adjust, and service windows, doors, hardware, and related components.
• Independently perform service calls and repairs while ensuring quality and safety standards are met.
• Identify root causes of product issues and recommend appropriate corrective actions.
• Safely operate and maintain hand tools, power tools, and service equipment.
• Document service calls, observations, repairs performed, and outcomes using mobile devices and company service software.
• Submit accurate and timely service reports.
• Ensure customer homes and job sites are left clean and returned to their original condition upon completion of service.
• Pick up and deliver parts between warehouses, manufacturing facilities, and customer locations.
• Maintain inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials.
• Assist with warehouse organization and unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
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• Collaborate with other Field Service Technicians on larger projects and complex service situations.
• Adhere to all safety protocols and guidelines to maintain a safe and organized work environment.

• Demonstrate MITER Brands Guiding Principles in all business interactions.

• Other duties may be assigned.

QUALIFICATIONS :

• Working knowledge of window and door products, components, and repair techniques.
• Strong troubleshooting and mechanical skills.
• Experience working with hand tools and power tools.
• Ability to diagnose and resolve product issues independently.
• Customer-facing experience with strong communication skills.
• Basic computer proficiency, including Microsoft Outlook and Windows-based applications.
• Ability to use mobile devices and service software to document service activities.
• Valid driver's license with a clean driving record in accordance with company policy.
• Comfortable with scaffolding and ladders

Must Haves:

• Experience diagnosing/ repairing residential windows & patio doors.

• Experience replacing insulated glass units.

• Servicing and replacing balances, rollers, hinges, locks, latches, handles and operators.

• Adjusting and align single-hung, slider, casement, awning and patio door products.

• Trouble shooting water infiltration, air leakage and operational issues.

• Identifying whether issues are product- related or installation related.

• Taking accurate field measurements for replacement parts and glass.

EDUCATION / EXPERIENCE:

• High school diploma or GED preferred.
• Minimum of 5 years of window and door servicing experience (Vinyl & Aluminum) (Milgard products highly preferred)

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS:

• Ability to safely lift, carry, push, and pull materials, parts, and equipment up to 75lbs as required.

• Ability to stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work in residential, commercial, and active construction environments.

WORK ENVIRONMENT:

• Field-based role supporting customers
• Regular interaction with homeowners, builders, contractors, distributors, and internal teams.
• Frequent use of mobile devices for scheduling, communication, and reporting.
• Demonstrates sound judgment and escalates complex issues when necessary.
• Maintains a high level of professionalism and accountability.
• Committed to delivering quality workmanship and exceptional customer satisfaction.

WORKING CONDITIONS:

• Full-time position with standard working hours; occasional overtime may be required during peak periods.
• Fast-paced environment with tight deadlines and multiple priorities.
• Collaboration with cross-functional teams to ensure efficient operations.

TRAVEL REQUIREMENTS:

• Yes.

#MITERphoenix

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.