Customer Service Representative I

divh2Job Opportunity/h2pWe are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day./ppWhy Join IU Health?/ppAs Indianas largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:/pulli401(K) retirement savings with employer match/liliTuition reimbursement/liliEmployee Assistance Program Counseling at no cost to you/liliHealthy Results Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!/li/ulpSCHEDULE/ppMonday-Friday 7:45am-8:15pm (10/12-hour shifts)/ppSaturday Sunday 7:45am-6:15pm/pp**Must work 36 hours per week; holidays and weekends/ppTraining:/ppWeek 1: Tuesday-Friday 8:00am-4:30pm/ppWeek 2: Monday-Thursday 8:00am-4:30pm/ppWORK LOCATION/ppBrownsburg Urgent Care/ppKEY RESPONSIBILITIES/pulliResponds to patient/customer inquiries via phone and email in a timely and professional manner./liliDetermines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines./liliCollaborates with other departments for issue resolutions as necessary./liliAccurately gathers and documents patient/customer information and interactions for database recording and scheduling./liliProcesses orders, exchanges, and other service requests./liliMaintains professionalism and a positive attitude in all patient/customer interactions./li/ulpREQUIREMENTS/pulliHigh School Diploma/GED is required./liliRequires 0-3 years of relevant experience./liliRequires proficiency in Microsoft Office./liliRequires the ability to manage time effectively in a fast-paced environment./li/ulpAbout IU Health/pulliIndiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and were home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care./liliIU Health is ranked No. 1 in Indiana by U.S. News World Report, Riley Childrens Health is ranked among the top childrens hospitals in the country by U.S. News World Report./liliA unique partnership with the Indiana University School of Medicine one of the nations largest medical schools gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training advancing healthcare for all./liliWith 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence./liliAt Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development./liliIndiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nations healthiest states./li/ulpAbout the Team/ppIndiana University Health is Indianas most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Were looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day./ppJob Info/pulliJob Identification 419562/liliJob Category Administrative, Clerical, Customer Service/liliLocations 90 E Garner Rd Ste A, Brownsburg, IN, 46112, US/liliJob Schedule Full time/liliJob Shift Day/li/ul/div

Indiana University Health