Clinical Operations Manager

Job Description

Job Description

Seeking a Clinical Operations Manager to join a medical practice in El Cajon. This person will be responsible for supervising and managing the healthcare services provided to patients by medical staff. The ideal candidate will have their Registered Nurse License, 3+ years of experience and proven managerial experience. Must have NexGen knowledge. Apply now for consideration!

Duties:

• Collaborates with managers, medical staff, and clinical leaders in decisions pertaining to clinic structure and processes
• Participates in the development and implementation of the clinic plan for provision of patient care
• Implements an effective and ongoing performance improvement program to monitor, evaluate, and improve the quality and appropriateness of care delivered to patients of the clinic
• Supervises and monitors healthcare services provided to patients by medical assistants and ensures proper procedures are performed in accordance with established protocols
• Develops and supports staff programs that upgrade and develop staff knowledge and skills for personnel performance improvement and leadership
• Reviews medical intake data for completion by medical assistants to ensure appropriate screening of patients prior to visit with medical providers with an emphasis on quality and accuracy
• Supervises the delivery of medical provider orders to patients by medical assistants
• Supervises the delivery of laboratory services to patients by medical assistants, and in the absence of a laboratory technician, ensures appropriate and accurate lab services are provided 
• Supervises and ensures adherence by staff to standards for infection control in accordance with local, state and federal OSHA regulations
• Provides training and orientation to medical assistants upon new hire and annually and informs the Medical and Clinical Directors of additional training needs
• Acts as an Electronic Health Records (EHR) Super User and trains staff members to use EHR as needed
• Monitors staff performance and provides instruction, guidance, and corrective action to staff members as needed
• Prepares annual performance evaluations for staff members for review by the Medical and Clinical Directors and conducts approved evaluations
• Prepares disciplinary actions for review by the Medical and Clinical Directors and provides staff members with approved disciplinary actions
• Addresses and assists in the resolution of personnel issues as needed
• Performs, administers and documents tests, treatments and diagnostic procedures according to established protocols
• Manages immunization program and provides reports to appropriate agencies
• Assists medical providers with exams and minor surgical procedures as needed
• Assists with back office duties and front desk coverage as needed
• Processes provider referrals according to established procedure as needed
• Assists with the preparation of reports for quality measures and HEDIS as requested
  

Requirements:

• Current California Vocational or Registered Nurse License
• Current CPR Certification
• 3 years of experience working in a medical office or community clinic
• 2 years of supervisory experience