Deskside Support Engineer

SRI Tech Solutions

Job Description

Hi, : Deskside Support Engineer

Greetings!!!

I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.

Role : Deskside Support Engineer

Address : 8701 W Gage Blvd, Kennewick, WA 99336-1034.

Duration : 12 months

Start Date : Immediate

Travel : Yes Required
Frequent local travel between Kennewick-area hubs, plant locations, warehouses, and nearby supported customer sites.
Engineer will follow the Scheduled Visit Roster for Kennewick HUB and SPOKE model for weekly or on demand visits.

Mileage : No ( all sites are within 10- 15 miles from primary site)

Below is the JD :

Provide onsite L2/L3 deskside support for desktops, laptops, docking stations, mobile devices, printers, scanners, peripherals, and collaboration devices
Perform Windows laptop and desktop imaging, provisioning, hardware deployment, refresh, break/fix, asset recovery, and secure decommissioning activities
Support Intune, Autopilot, SCCM/MECM, Microsoft 365, endpoint compliance, patching, software deployment, and device health troubleshooting
Manage incidents, service requests, IMAC activities, and technical escalations through ServiceNow while maintaining SLA/OLA compliance
Monitor assigned ticket queues, prioritize based on business impact, provide timely user updates, and maintain accurate ticket documentation
Troubleshoot Windows OS, VPN, Wi-Fi, LAN connectivity, printers, scanners, conference rooms, Teams Rooms, AV equipment, and end-user applications
Maintain accurate asset inventory, CMDB records, site documentation, knowledge articles, and operational reporting
Coordinate with EUC, Network, Infrastructure, Cybersecurity, Service Desk, vendors, and OEM partners to resolve escalations and recurring issues
Participate in incident trend analysis, root cause reviews, problem management, and continuous service improvement activities

Thanks & Regards,

Nagavamsapu Lokesh | US IT Recruiter

SRI Tech Soultions

Apply

Vacancy posted 3 days ago

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