Owner Services Agent- Tahiti Village

About the Company Soleil Management was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well‑versed in the management services arena and able to provide superior service and state‑of‑the‑art technology to our clients. Summary Get your foot in the hospitality industry and grow your career in a family‑owned company you will love! Our family of companies will be the perfect fit for you. The Owner Services team encourages you to be a part of our company and will help you elevate your career in hospitality. You will be trained by peers who will assist you in understanding vacation ownerships, the 12 different properties we manage, and help you guide our guest’s vacation planning experiences. As an Owner Services Agent you will answer incoming calls in a positive manner while assisting callers in booking reservations, collecting payments, or answering questions about their ownership. Expand your knowledge of the customer service field and join our team! Responsibilities Provide customer service in a positive manner at various levels to assist and secure vacation travel plans for our guests and owners. Work with internal and external departments to assist with customer concerns. During downtime, train with other departments to become well‑rounded and qualified for future growth. Professionally and calmly deescalate potentially aggravated inquiries. Maintain knowledge of 12 properties: contracts, policies, amenities, location, and exchanges. Maintain or exceed the required performance level, as outlined by Management. Requirements Proficient in Microsoft Office applications (Excel, Word, Access, Email, etc.). Excellent communication skills. Ability to take ownership and influence inquiries to achieve desired outcomes. Efficiently and effectively communicate information over the phone, email, or chat. Professional demeanor. Preferred: one year of call‑center or customer service experience. Work Posture Requirements Sitting: Constantly Standing: Occasionally Walking: Occasionally Driving: Occasionally Bending (from waist): Occasionally Crouching (squat): Rarely Kneeling: Rarely Climbing (stairs): Rarely Twisting: Rarely Reaching: Rarely Wrist Motion: Constantly Moving/Lifting Requirements Items Moved/Lifted: Boxes Times Per Day: Occasionally Maximum Weight: 25 LBS Moving/Lifting Levels/Heights Floor: Occasionally Knee: Occasionally Waist: Occasionally Chest: N/A Overhead: N/A EEO/Drug Free Workplace #J-18808-Ljbffr