Automotive Service Advisor / Writer | Up to $75k & Weekends Off | Edwardsville

Overview Job Title: Automotive Service Advisor / Writer Location: 306 Great Place Dr. Edwardsville IL 62025 Job Description As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. Responsibilities Greet every guest that enters our facility with hospitality and respect Build long-term relationships between the store, yourself and our guest Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand Help manage the store’s workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Directs, coordinates, and participates in performing customer service activities Shuttle guest as needed in CBA branded vehicle Ensure that all repairs are performed to proper specifications Work together as a team and assist other employees as needed Other duties as assigned Qualifications Excellent communication skills: able to communicate clearly with technicians, guests, and team members Customer service skills to address inquiries and ensure guest satisfaction Strong organizational and problem-solving skills Proficient in Windows-based computer software and automotive store applications Willingness to be coached and an attitude of humility Drive for success and a desire to grow Background in Customer Service, Sales, or Project Management is helpful Previous experience in Automotive Sales, Advisor/Writer, or Sales/Estimator position preferred Experience using Tekmetric Driving record acceptable to our current insurance carrier Physical Requirements Position scheduled Monday – Friday, 7am – 6pm Standing for the majority of the workday Occasionally lifting and carrying objects over 50 lbs Maintains a brisk work pace in a high-volume environment Benefits Up To $75K Annually For Highly Qualified Candidates Closed Every Weekend To Spend Time With Family & Friends Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans On-Going Training & Career Advancement Locally Owned and Operated Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Chaplain Care Support Available Weekly Team Lunches Continuous Training Available Through The CBA Flywheel Learning System Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards Other Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. This job posting is for an opening at a Christian Brothers Automotive location independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. The local franchisee will be your employer. All information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice At-will employment. #J-18808-Ljbffr Christian Brothers Automotive