Sales Support Associate

Job Description

Job Description

Salary: $20-$25 Hourly

About Bivar

Bivar is a global leader in innovative LED indication and component solutions, serving customers across a wide range of industries. We are an employee-owned company committed to operational excellence, continuous improvement, and delivering high-quality products that meet the evolving needs of our customers. Join a team where your contributions make a direct impact on our success.

About the Role

We are seeking a detail-oriented and customer-focused Sales Support Associate to support the accurate and timely processing of customer and distributor orders. In this role, you'll help ensure a smooth order fulfillment process by maintaining accurate records, providing order updates, resolving routine inquiries, and supporting the day-to-day operations of our Sales team.

The ideal candidate is organized, responsive, and thrives in a fast-paced environment. This is a great opportunity for someone looking to build a career in sales support, customer operations, or the electronics manufacturing industry.

What You'll Do

• Process customer and distributor orders, order changes, expedite requests, and return authorizations.
• Provide updates on order status, lead times, shipments, and routine order inquiries.
• Maintain accurate customer, account, and order information in company systems.
• Coordinate with internal teams to support timely order fulfillment and resolve order-related issues.
• Prepare reports, status updates, and account information for customers and the Sales team.
• Collaborate with team members to ensure consistent service and support shared priorities.

What You Bring

• High school diploma or equivalent required.
• 12 years of experience in customer service, sales support, administrative support, or a related role.
• Strong communication, customer service, and organizational skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Experience with ERP or CRM systems such as NetSuite and Salesforce is a plus.
• A positive, detail-oriented, and team-focused approach to work.

Why Join Bivar

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with company match, paid time off, and participation in our Employee Stock Ownership Plan (ESOP), giving every employee a direct stake in the company's success.

At Bivar, we know that strong teams are built from a variety of backgrounds, perspectives, and experiences. Even if your experience doesn't align with every qualification listed, we encourage you to apply. If you're excited about supporting customers, developing your professional skills, and contributing to the success of an employee-owned company, we'd love to hear from you.