Housekeeping Manager

COMPANY OVERVIEW

Destination Willamette and Lifestyle Properties, along with PinotCar, form the region's premier destination management organization. We deliver exceptional guest experiences through vacation rental management, wine tours, luxury transportation, and concierge services. Our team members represent our brand with professionalism, accountability, and genuine hospitality.

POSITION SUMMARY

The Housekeeping Manager is responsible for delivering consistently high-quality, detail-driven housekeeping and laundry operations across our portfolio. This role requires a disciplined, analytical leader who values structure, accuracy, and clear standards, and who takes pride in getting the work done correctly the first time.

This position oversees in-house team members and vendor partners, sets precise expectations, and maintains close follow-up to ensure quality, safety, and compliance. Success in this role comes from strong judgment, technical knowledge, proactive problem-solving, and the ability to manage multiple priorities in a fast-paced environment while minimizing risk and errors.

RESPONSIBILITIES

Key Responsibilities

• Lead and hold accountable housekeeping and laundry teams to clearly defined performance and quality standards
• Recruit, onboard, train, and coach team members with documented expectations and procedures
• Conduct quarterly check-ins and annual performance reviews with a focus on accuracy, consistency, and improvement
• Build and manage daily schedules, assignments, and operational adjustments to ensure property readiness
• Perform regular inspections to confirm all properties meet cleanliness, safety, and presentation standards
• Manage housekeeping costs including labor, supplies, inventory, and vendor spend with attention to efficiency and accuracy
• Maintain clean, organized laundry rooms, storage areas, and operational spaces
• Serve as the primary communication bridge between housekeeping and other departments
• Address guest feedback promptly and implement corrective actions with thorough follow-through
• Ensure strict compliance with health, safety, and sanitation requirements
• Maintain flexibility to support weekend and peak-period operations

Leadership & Accountability Expectations

• Exhibit exemplary attendance, punctuality, and adherence to company policies.
• Maintain professionalism in demeanor, communication, appearance, and conflict management.
• Set expectations clearly during onboarding, training, and corrective conversations.
• Document performance concerns promptly and follow progressive accountability standards.
• Model the company's core values while consistently reinforcing team accountability.
• Proactively identify operational gaps and implement solutions without prompting.

Vendor & Process Management

• Manage vendor relationships, performance, and contract negotiations.
• Ensure vendor teams meet the same standards expected of internal staff.
• Develop, maintain, and update SOPs for all housekeeping and laundry operations.
• Create and maintain property-specific housekeeping manuals.
• Optimize systems and workflows for efficiency and accuracy.

QUALIFICATIONS

• 5+ years of housekeeping or hospitality leadership experience
• Strong communication skills; bilingual English and Spanish preferred
• Proven ability to lead teams with consistency, professionalism, and accountability
• Strong organizational and time-management skills
• Proficiency with Google Workspace tools
• High attention to detail and comfort working in a fast-paced environment

COMPENSATION & BENEFITS

Salary: $60,000 to $70,000 annually, based on experience

Bonus:

• Eligible for performance-based bonuses at company's discretion

Benefits:

• Generous health stipend
• Employee discounts on Lifestyle Properties and Pinot Car services
• Company car for work-related use
• Paid sick time accrued per state law (up to 40 hours annually)
• Paid vacation time
• Retirement benefits or accounts
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Location: Newberg, OR
Employment Type: Full-time
Schedule: 5 days per week, including weekends as needed
Work Environment: On-site