Customer Service Representative

Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature‑controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well‑being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you. Primary Responsibility Respond to inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling, and various other clerical duties. May handle and resolve complaints. What You’ll Do Respond to all customer inquiries and complaints concerning work‑orders, shipments, inventory counts, etc. Report customer feedback to management. Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. Generate all paperwork/information required for customer work orders, including checking on special requests, expediting orders where necessary, tracking orders and posting inventory records. Assure proper invoicing of accounts by verifying computer‑generated invoices. Provide clerical support, including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors. Schedule loads as required. Maintain updated reports to ensure all loads are empty and closed. Resolve refused product, over, short and damaged (OS&D) orders. Follow attendance policy, show up for work on time and ready to work assigned shift. Perform other duties as required and assigned. What Experience And Education You Need High school diploma or general education degree (GED). 0–2 years of related work experience. What Could Set You Apart Ability to work in a fast‑paced environment. Ability to handle multiple tasks at the same time. Flexibility and initiative. Experience working with challenging customers. Excellent communication skills. Strong problem‑solving skills. Understand the specific needs and requests of customers, the nature of their product and storage and handling needs. Must be able to relate to other people beyond giving and receiving instructions: they must get along with co‑workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor. Knowledge of Warehouse Management Systems. Knowledge of Microsoft Office Suite. Desktop computers. Accurate typing and data entry skills. Physical Requirements Requires the ability to sit for long periods of time, with frequent interruptions. Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending. Requires manual dexterity with normal hand and finger movements for typical office work. Talking, hearing, and seeing are important elements of completing assigned tasks. May require travel by automobile and airplane up for business. May require a visit facility operations in temperatures at or below freezing. May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds. Requires the use of various electronic tools. Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes. Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What We Offer We offer best‑in‑class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well‑being. When you join Americold you join a values‑oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW. #J-18808-Ljbffr