Fulfillment Associate

Job Description

Job Description

Description:

Norman Love Confections is looking to hire a full-time Fulfillment Associate . Starting wage is $16.00 per hour plus the ability of overtime. As a Fulfillment Associate, you will be responsible for the fulfillment process from order receipt to delivery. You may be asked to assist with outbound shipping or product packaging as these three departments work very closely together.

Mission Statement:

We are committed to being the best ultra-premium chocolate and confections manufacturer and retailer. This can only be accomplished through our core values of Leadership, Ownership, Value and Excellence. Without compromise, our goal is to be better tomorrow than we are today. 

Key Responsibilities:

Key responsibilities for the Fulfillment Manager include but are not limited to the following.

Business Operations:

• Oversee the entire fulfillment process from order receipt to delivery, including maintaining on time delivery to production schedule, ensuring order accuracy, and maximizing productivity.
• Supervising the fulfillment team, including providing guidance, training, and support to team members.
• Collaborate with cross-functional teams, including sales, customer service, and logistics, to ensure that customer orders are fulfilled accurately, efficiently, and on time.
• Responsible for adhering to set standards, policies, and procedures. 
• Keeping workstations clean 

Customer Service:

• Assist to troubleshoot fulfillment issues as they arise and develop solutions to prevent future occurrences.
• Develop and implement strategies that improve fulfillment speed, accuracy, and customer satisfaction.

Skills:

• Reading and math basics 
• Computer Literacy (Word, Excel, basic web applications)
• Manual dexterity  
• Communication skills 
• Attention to detail  
• Organizational abilities 
• Reliable and trustworthy  

Training and Development:

• Ability and willingness to learn new skills 

Schedule Expectations:

The Fulfillment Supervisor will primarily be working a daytime shift Monday through Friday. Scheduling is always based on business need, so on occasion work might be extended into the evening or on the weekend.

The following are essential functions of the job and must be met in order to safely complete the tasks associated with this position.

• The ability to communicate in English (written and verbal)
• The ability to stand for up to eight hours per day
• The ability to lift up to 40 pounds
• The ability to bend, lift, push, pull and climb