Administrative Professional - Front Desk

About Cascade

Cascade is a nonprofit community health center that has served Lewis County and the surrounding communities for 60 years. With five locations throughout Lewis County, Washington, we provide a wide range of services designed to meet the needs of our clients and community.

Position Summary

The Administrative Professional is responsible for answering and prioritizing phone calls, scheduling appointments, assisting walk-in clients, receiving/sending faxes, collecting client payments, mail distribution, processing requests for service, staff scheduling, Medicaid insurance verification, SFS agreements, general office duties as necessary, and other duties assigned by department supervisor.

Location and Schedule

• Location: 2428 W Reynolds Avenue Centralia, WA 98531
• FTE/Hours: 1.0FTE, 40-hours.
• Schedule available: Monday – Friday (Monday: 8:30am-4:00pm, Tuesday – Thursday 7:30am – 5:00pm, and Friday 7:30am – 4:00pm).

Pay Range

$17.76 - $21.65/hour, DOE.

What You’ll Bring

• Experience using Credible or EPIC Electronic Health Records preferred.
• Must be able to pass WA State Patrol background check. A national background check may be required if have not lived in WA State consecutively the last three years.

What You’ll Do

• Operate front desk telephones and respond to all calls immediately.
• Schedule appointments and walk-ins.
• Handle all client information and agency activities in a confidential manner in keeping with agency policy.
• Contact all clients one business day prior to their appointment.
• Take messages and relay accurate information to the appropriate person.
• Place calls to clients if requested by clinician.
• Refer specialized questions to the appropriate billing staff, clinician, or supervisor.
• Complete paperwork for new clients.
• Completes Insurance verifications. Calls clients and informs of insurance changes and refers to HCA to call if there is a coverage issue (loss of coverage).
• Process medical records requests.
• Collect payments, write receipts, and records payments in the EHR.
• Collect proof of insurance as requested.
• Prepare forms for clients as indicated, (ROI, Attestations, etc.).
• Perform miscellaneous data entry (transfers, client update, etc.).
• Lock up at the end of each day and secure office.
• Oversee the waiting room and report unusual activities to appropriate staff or supervisor.
• Complete all documentation, reporting, and other paperwork per agency standards, timely.
• Attend all appropriate staff, organizational, and meetings as assigned.

What You’ll Love About Cascade

• Student loan repayment opportunities: Cascade is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program. Cascade is also an approved site for the Washington Health Corps State Health Program, Behavioral Health Program, and Federal Health Program.
• Meaningful work: The services we provide make a meaningful difference in the lives of our clients and throughout our community.
• Time away from work: Employees earn up to 13 hours of paid time off each month and receive 11 paid holidays plus 16 hours of personal holiday time. Benefits are prorated based on FTE. PTO and personal holiday hours are available after 90 days of employment.
• Company-paid employee benefits: Medical, dental, vision, AllyHealth, employee assistance program, life and AD&D insurance, long-term disability, critical illness, hospital indemnity, and accident insurance, subject to applicable plan terms. Medical coverage is available to employees working at least 0.75 FTE (30 hours per week) and is effective the first of the month following the date of hire. Employees working at least 0.5 FTE (20 hours per week) are eligible for all other applicable benefits.
• Voluntary benefits: Supplemental term life insurance, legal services, fraud and identity protection, HSA, FSA, dependent care FSA, and pet insurance, subject to applicable plan terms.
• Retirement benefits: After six months of employment, Cascade contributes 5% of your gross earnings to a 401(k) each month—no employee contribution or match is required.
• Support towards licensure: Team Managers may provide required supervision hours at no cost to employees working toward licensure.
• License and certification reimbursement: Cascade reimburses the cost of required Department of Health license renewals and other job-related certifications, such as DEA registration and CPR/BLS certification.