Patient Liaison Associate (Hybrid)

divh2Caris Life Sciences Patient Liaison Associate/h2pAt Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. Thats why were not just transforming cancer carewere changing lives./ppWe introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: What would I do if this patient were my mom? That question drives everything we do./ppBut our mission doesnt stop with cancer. Were pushing the frontiers of medicine and leading a revolution in healthcaredriven by innovation, compassion, and purpose./ppJoin us in our mission to improve the human condition across multiple diseases. If youre passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins./ph3Position Summary/h3pOur Patient Liaison Associates are responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. We are interested in speaking with candidates who have the capacity to learn our business and who have the communication skills to explain our services to patients during this difficult time in their life./ph3Job Responsibilities/h3ulliAdheres to all company policies and procedures./liliReturn incoming patient calls and inquiries/liliProvides excellent service when communicating estimated costs with patients by phone and email/liliMake outgoing courtesy calls to patient to inform them of potential patient responsibility/liliWhenever possible, resolves question directly so that patient receives prompt satisfaction./liliExplains account situation accurately in simple language so that patient can understand and how it applies to the particular question./liliWorks assigned tasks, edits, queues and correspondence as assignment in a timely manner./liliTakes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures./liliIdentifies and communicates complaint patterns to management team./liliDemonstrates a positive attitude and serve others with personal service 100% of the time./liliMeets productivity/performance standards as set forth by management./liliMaintains patient confidentiality and complies with HIPAA regulations./li/ulh3Required Qualifications/h3ulliHighschool Diploma or GED equivalent./lili1 -3 Years of Medical Billing or Patient Billing experience./liliProficient in MS Office (Word, Excel, Outlook)/liliKnowledge of: Medical billing procedures, Explanation of Benefits (EOBs), insurance payment processing, and revenue cycle management./liliMust be highly organized with a strong attention to detail/liliDemonstrates solid time management skills and organization/liliStrong communication skills and ability to demonstrate patience and empathy./liliAbility to work with minimal guidance; Proactive, motivated self-starter/liliFlexibility and proven ability to handle and manage frequent changes effectively and efficiently/liliAbility to communicate professionally with patients and facilities/liliExceptional customer service and phone etiquette/liliAbility to multi-task effectively./liliBasic knowledge of CPT, ICD-10/liliKnowledge of insurance processing, guidelines and general laws related to all payers./liliMeets productivity/performance standards as set forth by management./li/ulh3Preferred Qualifications/h3ulliAssociates degree accounting, finance, healthcare administration, or a related field OR equivalent combination of education and experience/liliPrevious experience in customer support/patient advocacy role./liliBilingual Spanish preferred but not required./liliMust possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution./liliDrive for Results (Service, Quality, and Continuous Improvement) Ensure procedures and processes are in place that will lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement./liliCommunication Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results./liliTeamwork Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team./liliCustomer Service Focus Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations./li/ulh3Physical Demands/h3ulliMust possess ability to sit and/or stand for long periods of time./liliMust possess ability to perform repetitive motion./liliAbility to lift up to 15 pounds./liliThe majority of work is performed in a desk/cubicle environment./li/ulh3Training/h3pAll job specific, safety, and compliance training are assigned based on the job functions associated with this employee./ph3Other/h3ulliWillingness to work shift work and overtime./liliJob may require occasional weekends, evenings, and/or holidays./liliConditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification./liliThis job description reflects managements assignment of essential functions. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time./liliCaris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability./li/ul/div